General Manager

Max Hospitality•Springfield, MA

13d•$70,000 - $80,000

About The Position

GENERAL MANAGER – MAX’S TAVERN & MAX’S SWING LOUNGE, SPRINGFIELD, MA Join the Max Hospitality Team! Max’s Tavern and Max’s Swing Lounge, located inside the Basketball Hall of Fame in Springfield, MA, are seeking an experienced and driven full-time General Manager with open availability to join our leadership team. If you’re passionate about delivering exceptional food and drinks, leading a high-performing team, and creating a memorable guest experience in a dynamic, high-energy environment, we want to hear from you! Max Hospitality is committed to providing an exceptional dining experience by offering high-quality food, creative menus, and attentive service. We are looking for individuals who are passionate about hospitality and eager to contribute to the success of our growing restaurant group. Max’s Tavern offers elevated American fare in a relaxed, upscale-casual setting, while Max’s Swing Lounge provides an innovative indoor golf experience featuring cutting-edge simulators, inventive cocktails, and lounge-style small plates. The two venues share a kitchen and service team, delivering seamless and elevated dining experiences. The ideal candidate is composed, personable, and able to manage the high-energy environment while ensuring a top-notch guest experience. This is a full-time, salaried role with a 50-hour work week, scheduled as five days on and two days off.

Requirements

Minimum 2 years of management experience in a high-volume restaurant environment is REQUIRED; experience as a GM preferred
Experience with upscale-casual dining or bar/lounge environments is strongly preferred
Familiarity with Toast POS, & Shifts and OpenTable preferred
Strong background in guest service, staff development, and operational excellence
Creative, team-oriented, and passionate about hospitality
Strong verbal and written communication skills
High energy, organized, and detail-driven
Ability to work well under pressure and manage competing priorities
Professional demeanor with a hands-on leadership style

Nice To Haves

Knowledge of craft cocktails, beer, and upscale American fare is a plus

Responsibilities

Ensure smooth daily operations and uphold company standards
Maintain food and beverage safety protocols and quality standards
Interact with guests in a friendly, efficient, and professional manner
Address guest concerns and resolve issues promptly with grace and professionalism
Manage daily cash handling, deposits, and opening/closing procedures
Lead weekly manager meetings and daily pre-meal meetings
Oversee third-party delivery systems and ensure accurate to-go orders
Collaborate with the Managing Partner on staffing, scheduling, and performance management
Interview, hire, train, coach, and discipline staff as needed
Track sales, monitor costs, and contribute to driving overall business success
Build strong team morale and contribute to a positive work environment
Develop knowledge of the menu, allergens, repeat guests, and VIPs
Assist with payroll weekly, correcting punches; maintain daily tip sheet
Knowledge of Toast, Crunchtime, 7Shifts and Paycom are a plus
Host pre-meal meetings, present at weekly manager meetings; act as liaison between non-management staff and Partner
Support HR Department on compliance, personnel files, I9 completion and FRI forms
Be part of cost calls discussing P&L, forecasting and round table items
Become ServSafe and TIPS certified within 90 days of hire