GENERAL MANAGER

Cascade Residential Servi•West Palm Beach, FL

20d

About The Position

The General Manager is responsible for all operations management activities, including creating, monitoring, evaluating, and implementing strategies to obtain optimum efficiency and economy of operations and maximize profits. This role has direct oversight of the business leadership team and financial performance.

Requirements

Bachelor's degree in business, or a related field OR a minimum of four years in a similar role.
Computer literacy, including Microsoft Office Suite
Minimum of 5 years management experience in a matrixed organization
Excellent oral, written, and interpersonal communication skills
English (Required)

Nice To Haves

HVAC industry-specific experience preferred.
Spanish (Preferred)

Responsibilities

Build short and long-term goals for the company in partnership with leadership
Lead daily/weekly meetings with Department Managers and Service Teams to drive performance
Identify and establish the use of KPI’s to track performance
Manage the utilization of materials, and manpower to optimize profitability.
Implement Quality Control standards and procedures for Installation/Repair Activities
Ensure Compliance with Safety and Regulatory Standards and Regulations
Partner with Service Teams on problem-solving activities
Responsible to lead from the front. Coach, Train and Mentor employees
Implement processes and metrics for all aspects of sales process – lead generation, lead qualification, consultative sales process, pipeline/CRM management, deal closing
Manage Budget and Forecasting process to achieve revenue and profitability goals
Implement and Track Key Performance Indicators in adherence to budget
Lead, mentor and develop diverse team of technicians, support staff and managers
Utilize quarterly and annual review process to develop team
Address customer concerns, feedback, and inquiries promptly to uphold the company's reputation for excellence.
Ensure timely procurement of materials and equipment at competitive prices.
Implement preferred Vendor program
Implement and enforce safety protocols to maintain a safe working environment for employees and clients.
Carrying out additional duties assigned by Regional VP.
Oversees the management team of assigned businesses.
Carries out supervisory responsibilities in accordance with organization policies and applicable laws.
Provide ongoing training to applicable staff to develop and encourage their technical and operational performance.
Meet with appropriate staff on a timely basis for performance evaluations and communication of Company goals.