General Manager(05533) - 1272 Independence Dr.

Domino's•Rocky Mount, NC

4d•Onsite

About The Position

The General Manager is responsible for overseeing total store operations, leading a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly. This role involves managing staffing levels, creating employee schedules, and ensuring the store runs according to Domino's Operation Evaluation Review standards. The General Manager will also handle end-of-night bank deposits and product inventory counts when closing, and ensure the store is properly set up when opening. A key aspect of the role is fostering a sense of urgency with each order and providing quality customer service. The General Manager will also be involved in calculating product and ingredient needs, training the GMIT, and assisting with delivery driver routing to maximize customer service and on-time deliveries. The position requires the ability to read and understand P&L ledgers, uphold Domino's grooming and appearance standards, and promote products and specials. Cross-training for food preparation, oven operation, and boxing products is also part of the role, along with contributing to a positive team atmosphere.

Requirements

Ability to read and understand P&L ledger.
Ability to speak and write clearly and comprehension of using a computer based order entry system.

Nice To Haves

Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.

Responsibilities

Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
Responsible for end-of-the-night bank deposits when closing.
Responsible for doing a nightly product inventory count when closing.
Ensure the store is set up properly and ready to receive orders upon time of open.
Foster and project a sense of urgency with each and every order.
Ensure the store is running according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
Actively training the GMIT on all aspects of store operations.
Maintain staffing levels that mirror the needs of business at any point of the day.
Creating and maintaining an employee schedule based upon labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
Ensure vehicle used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
Uphold Dominos standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Provide quality customer service to internal and external customers both over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.