General Manager - Limelight Aspen

Aspen Skiing Company•Aspen, CO

1d•$175,000 - $225,000•Onsite

About The Position

The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Aspen Hospitality and property ownership.

Requirements

Bachelor’s degree in Business Administration, Hotel and Restaurant Management or related degree or equivalent additional experience in the hotel industry in lieu of degree
7+ years of hotel management experience
Working knowledge of computers including MS Office (Word, Excel, Outlook, Access), ProfitSword, Medallia, and HMS
Experience leading properties with a residential component, extensive meeting space, and multiple outlets
Ability to train, develop and manage high-performing executive teams
Executive presence and ability maintain calm demeanor in high-stress environments
An innovative, visionary leader who has the personality, self-awareness, commitment to diversity, and ability to communicate in writing and verbally with people from various social and economic backgrounds in a clear, concise and confident manner across a broad range of audiences
An experienced leader with extensive hotel industry experience, with proven success in P&L management in a senior leadership role at the resort/property level
A demonstrated track record of effective execution, including revenue growth and profit enhancement through efficient and streamlined operations
Ability to lead with the discipline and persistence to support a strong, energized team environment based on trust and invitation of diverse viewpoints
A deep commitment to shared leadership and to a collaborative and transparent approach in the management of the organization
Sound technical skills, analytical ability, good judgment, and strong operational focus
Ability to hold property leadership team accountable for successful delivery of business plans
Ability to coaches Executive Committee by providing specific feedback and holds them accountable for performance
Excellent organizational and problem-solving skills with the ability to handle multiple complex tasks in parallel

Responsibilities

Stays current with industry trends and monitors strengths and weakness of competition
Explores new business opportunities and develops business plans designed to maximize property customer satisfaction, profitability, and market share
Executes business plans designed to maximize property customer satisfaction, profitability, and market share
Implements new ideas and takes calculated risks to improve guest satisfaction and profitability and evaluates the success of property business strategies to inform future business plan enhancements
Continually verifies that business plans and actions have a positive impact on property performance
Works closely with Sales and Marketing team to develop revenue-generating strategies for property
Identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team
Verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals
Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance
Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction
Analyzes business information to proactively address changing market conditions
Works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies
Controls labor and capital expenses and ensures property operates within budgetary guidelines, and achieves profit margin goals
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property and utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery
Addresses service failures or potential service failures, and for developing innovative ways to exceed guest expectations
Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers
Other duties as assigned