General Manager
TownePlace Columbia Northwest/Harbison•Columbia, SC
•Onsite
About The Position
The General Manager role involves overseeing all aspects of hotel operations and performance. This includes leading and developing the hotel team, driving guest satisfaction, maintaining brand standards, and managing financial performance. The role requires a hands-on leader who can balance people, performance, and the guest experience, ensuring the hotel operates smoothly and delivers exceptional service. The day-to-day involves checking hotel performance metrics, interacting with staff and guests, coaching leaders, and addressing operational challenges.
Requirements
- Genuine enjoyment in leading a hotel
- Comfortable reviewing financial performance (P&L)
- Ability to coach department leaders
- Willingness to assist guests
- Visible, approachable, organized, and willing to jump in when needed
- Ability to hold people accountable while treating them with respect
- Ability to recognize strong performance
- Ability to address problems proactively
- Ability to create clear expectations for the team
- Understanding that every interaction matters
- Leading by example in creating a welcoming environment for guests and a valued environment for team members
- Hands-on hotel leadership experience
- Experience in developing people
- Experience in improving performance
- Experience in creating memorable guest experiences
Responsibilities
- Leading, coaching, and developing department leaders and hotel associates
- Creating a positive, accountable, and service-focused workplace culture
- Driving guest satisfaction and responding effectively to guest feedback
- Maintaining Marriott brand standards and ensuring brand compliance
- Overseeing rooms, housekeeping, front office, engineering, and other hotel operations
- Managing staffing levels, scheduling, productivity, and labor costs
- Recruiting, developing, recognizing, and retaining great team members
- Reviewing financial performance, forecasts, budgets, and operating expenses
- Partnering with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, and overall hotel performance
- Maintaining a clean, safe, welcoming, and well-maintained property
- Ensuring compliance with company policies, safety standards, and applicable employment practices
- Building strong relationships with guests, associates, ownership, Marriott, vendors, and community partners
- Taking ownership of challenges and following through until they are resolved
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
