General Manager

Scratch Restaurants Group•Austin, TX

10d•Onsite

About The Position

Scratch Restaurants Group is actively recruiting for an outgoing and experienced fine dining General Manager who is interested in taking on a new project in Downtown Austin. This dynamic role requires a leader with strong hospitality acumen, proven leadership experience in fine dining, beverage program management, and the ability to cultivate a positive team culture. The ideal candidates this role is ideal for a hands-on leader who thrives in a detail-oriented environment and is passionate about delivering refined yet approachable service.

Requirements

Proven experience in fine dining restaurants with a deep understanding of hospitality, guest engagement, and service standards
Highly organized, financially fluent, and proficient in hospitality systems and technology.
Experience independently leading, mentoring, and managing a team
Passion for Hospitality and the ability to provide thoughtful, accurate, and precise service while creating lasting memories for our guests
Displays technology capacity (phones, computers, apps, software, printers, wifi routers, music systems, security systems, etc).
Strong food, beverage, and service knowledge aligned with elevated fine dining standards.
Have open full time availability to work nights and weekends, including Holidays from 1pm- Close. Overtime may be required.
Possess the legal ability to work with alcohol including valid all state/locally required alcohol certifications

Responsibilities

Lead all day-to-day operations
Set and maintain elevated standards of service, professionalism to ensure exceptional guest experiences by exceeding guest expectations and demonstrating a genuine love for the art of hospitality.
Assisting with guests correspondences and coordinating with Host/Maitre D team to manage guest reservations pre- and post- arrival.
Take full ownership of site performance and reputation by driving sales and ensuring seamless guest dining experiences. Monitor guest satisfaction metrics and resolve issues promptly with professionalism and genuine care.
Collaborate with culinary leadership on menu execution, presentation, and guest experience
Manage staff performance, attendance, and team engagement while fostering a positive, accountable, and, brand-aligned culture.
Monitor budgeting activities, control costs, and analyze financial reports to meet business goals. Maintain financial oversight and responsibility to increase sales and minimize costs, including beverage, supplies, utilities and labor.
Overseeing, auditing, and submitting finalized payroll and supporting documentation to the HR team in a timely and accurate manner.
Control and management of all FOH inventories, work with Operations team for efficient provisioning and purchasing of supplies; supervise portion control and preparation to minimize waste.
Work closely with the Corporate Event Coordinator to ensure all private events, off-site events, and community events are seamlessly executed
Maintain professional restaurant image, including restaurant cleanliness/functionality, oversee and report any repair or building maintenance required
Ensuring a safe, secure, and healthy restaurant by following sanitation standards and procedures; complying with health and legal regulations and maintaining security systems to reduce the risk of injury and accidents