General Manager - Commercial Roofing

David M. Maines & Associates•Lakeland, FL

4d•Remote

About The Position

David M. Maines & Associates (DMA) is a Pennsylvania-based commercial roofing company with decades of experience delivering quality roofing services to building owners, facility managers, and general contractors. As part of the Skybound Service Partners platform, DMA is building out its Florida operation and needs a business leader who can drive revenue growth, build a high-performing team, and create the client relationships that generate recurring work for years to come. The General Manager is the senior business leader for DMA’s Florida operation. This role owns the full P&L: revenue growth, margin performance, team development, client relationships, and operational execution. The GM is responsible for growing the top line through direct business development and by enabling the sales team, delivering projects profitably, and building the customer loyalty that drives repeat and referral business. This is a leadership role for a commercially-minded operator who can build relationships in the field, hold a team accountable, and drive sustainable business growth.

Requirements

5+ years of leadership experience in commercial roofing, including direct responsibility for revenue growth, margin performance, and team development
Proven track record of driving revenue growth through business development and client relationship management in commercial roofing or construction
History of building strong, recurring client relationships with building owners, facility managers, and general contractors
Strong financial acumen: experience owning a P&L and delivering results against revenue and margin targets
Demonstrated ability to build, lead, and develop teams in a field-based commercial roofing environment
Strong communication and commercial presence: effective with clients, crews, and executive leadership alike
Valid driver’s license and ability to travel across the FL territory regularly

Nice To Haves

Existing network of commercial relationships in the Central Florida / Tampa Bay market
Familiarity with CRM and field service management platforms
Bilingual (English/Spanish) a plus

Responsibilities

Drive top-line revenue growth across service, reroof, and new construction segments
Build and maintain a pipeline of commercial opportunities through direct outreach, referrals, and existing client relationships
Develop and grow relationships with building owners, facility managers, property management companies, and general contractors
Lead the sales process on key accounts and strategic opportunities; support and coach the sales team to close their own pipeline
Identify and pursue recurring revenue opportunities: maintenance agreements, preferred vendor arrangements, and multi-site contracts
Serve as the senior relationship owner for DMA’s most important clients in the Florida market
Maintain a Customer NPS above 70 through responsiveness, quality delivery, and proactive communication
Ensure client escalations, warranty issues, and service concerns are resolved quickly and professionally
Create loyalty-driven client programs that turn completed projects into long-term recurring revenue relationships
Drive 20%+ year-over-year growth in maintenance agreements and recurring service revenue
Own the Florida P&L; manage revenue, gross margin, overhead, and EBITDA to budget
Partner with the VP of Operations and Service Manager to ensure production margin targets are met on all active projects
Monitor and manage financial performance weekly; identify variances and take corrective action in real time
Support estimating and sales with pricing strategy, margin discipline, and competitive positioning
Build and lead a high-performing team across sales, production, and service; hire, develop, and hold leaders accountable
Establish clear performance expectations, KPIs, and development plans for direct reports
Foster a culture of accountability, grit, and continuous improvement across the organization
Partner with the VP of Operations and Service Manager on production and service planning, crew capacity, and project delivery
Ensure all operations are conducted safely, in compliance with OSHA standards, and in alignment with DMA’s quality standards
Report directly to the President / Owner; provide weekly updates on revenue, pipeline, margin, and team performance
Collaborate with the Skybound platform team on best practices, shared resources, and growth strategy
Maintain accurate pipeline forecasts and operational reporting through CRM and project management systems