General Manager

West Coast Seniors Housing Management Limited Partnership•Surrey, BC

21d•CA$105,000 - CA$115,000

About The Position

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents. Reporting to the Director, the General Manager (GM) is accountable for managing and providing leadership for assigned site-based operations. The General Manager (GM) is a key leader in the Community and is responsible for all elements of our Community Engagement Strategy and ensuring optimal quality of care and customer service and satisfaction, along with the implementation of all standardized regional and clinical policies and processes. Through the direct leadership and management of people and resources, the GM oversees the operational and administrative activities of operations and fosters an environment that empowers and supports individuals to provide safe, high quality care. The GM ensures clinical operations at the site are delivered in an effective and efficient manner through consultative advice on clinical service design, policies and procedures, as well as management and leadership. The GM will have responsibility for, and oversight of, the site’s operating budget, as well as adherence to Direct Care Hour (DCH) accountability. The GM will be a consistent and active participant in any site-based marketing initiatives and will be responsible for ensuring occupancy targets are met.

Requirements

Completion of undergraduate degree in health sciences or related field, plus 7 (seven) years’ recent related experience, including two (2) years in leadership role; or an equivalent combination of education, training and experience.
All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
Knowledge of Ms. Office and email applications
Knowledge of Residential Care Licensing Act and Occupational Health and Safety
Able to plan, organize and direct the operations of the facility
Innovative, creative thinker
Ability to multi-task
Must be able to read, write. and verbally communicate effectively in English
Customer service oriented
Ability to maintain effective interpersonal and team relationships
Conflict resolution skills
Demonstrates empathy and understanding of the needs of seniors

Responsibilities

Manage and provide leadership for assigned site-based operations.
Oversee all elements of the Community Engagement Strategy.
Ensure optimal quality of care, customer service, and satisfaction.
Implement standardized regional and clinical policies and processes.
Oversee operational and administrative activities.
Foster an environment that empowers and supports individuals to provide safe, high-quality care.
Ensure clinical operations are delivered effectively and efficiently.
Provide consultative advice on clinical service design, policies, and procedures.
Have responsibility for and oversight of the site’s operating budget.
Ensure adherence to Direct Care Hour (DCH) accountability.
Participate in site-based marketing initiatives.
Ensure occupancy targets are met.
Engage and mobilize the team to achieve organizational goals.
Develop and maintain professional relationships.
Model organizational values and leadership behaviors.
Foster the development of others.
Create an engaging environment with meaningful opportunities and resources.
Communicate effectively, listening well and encouraging open exchange of information.
Build effective teams, facilitating collaboration and cooperation.
Work positively and collaboratively with all team members and supervisors.
Set direction, inspire vision, and establish clear expectations.
Align decisions with vision, values, and evidence.
Implement decisions effectively and efficiently, managing resources.
Assess and evaluate results, holding self and others accountable.
Build partnerships and networks.
Demonstrate commitment to customers and service.
Mobilize knowledge and use evidence to influence action.
Navigate socio-political environments, negotiate conflict, and mobilize support.
Demonstrate systems/critical thinking to solve problems and design processes.
Encourage and support innovation and continuous improvement.
Be strategically oriented to the future, scanning for best practices and trends.
Champion and orchestrate change processes.