General Manager

Compass Group•San Diego, CA

1d•$105,000 - $110,000•Onsite

About The Position

Wolfgang Puck Catering is seeking an experienced and client-focused General Manager to lead a premier hospitality operation within a dynamic technology campus environment. This high-visibility role oversees a multi-station café, a separate barista program, extensive catering services, and a state-of-the-art culinary facility serving more than 1,800 guests daily. The General Manager will serve as the primary on-site leader and client partner, ensuring exceptional hospitality experiences, operational excellence, financial performance, and a culture centered on innovation, collaboration, and continuous improvement. This role requires a strategic hospitality professional who can successfully manage multiple service locations while driving catering growth, engaging with clients, and developing high-performing teams.

Requirements

Significant leadership experience within upscale foodservice, hospitality, corporate dining, or catering environments.
Experience managing large-volume foodservice operations serving 1,500+ guests daily preferred.
Demonstrated success leading multi-unit or multi-location operations.
Strong catering sales, event management, and client relationship experience.
Financial acumen including budgeting, forecasting, P&L oversight, and cost management.
Experience managing purchasing, inventory control, and labor planning.
Ability to influence, motivate, and develop diverse teams.
Strong organizational skills with the ability to balance multiple priorities and operational demands.
Knowledge of HACCP, food safety, sanitation, and regulatory compliance.
ServSafe Certification or equivalent food safety certification preferred.
Proficiency with Microsoft Office including Excel, Word, and PowerPoint.
Bachelor's degree in Hospitality, Business, Culinary Management, or related field preferred, or equivalent professional experience.

Responsibilities

Serve as the primary on-site contact and trusted partner for the client, building strong relationships and maintaining exceptional service standards.
Foster a hospitality-first culture that delivers memorable guest experiences across all dining and catering operations.
Collaborate closely with client stakeholders to identify opportunities for service enhancements and program growth.
Represent Wolfgang Puck Catering with professionalism, business acumen, and exceptional communication skills.
Oversee the daily operations of a multi-station café, separate barista location, and comprehensive catering program across multiple service areas.
Ensure seamless execution of foodservice operations serving 1,800+ guests daily.
Lead and support culinary, café, barista, and catering teams to maintain the highest standards of food quality and presentation.
Partner with culinary leadership on menu planning, innovation, and seasonal offerings.
Ensure compliance with company policies, operational standards, and client expectations.
Actively promote and grow the catering program through relationship-building, client engagement, and innovative service offerings.
Identify opportunities to increase catering revenue and enhance overall client satisfaction.
Work closely with clients and internal teams to execute meetings, events, and special functions with exceptional attention to detail.
Develop marketing and promotional strategies to drive awareness and participation in catering services.
Manage the account within approved budgets while achieving financial and operational goals.
Oversee annual budget development, forecasting, flash reporting, and P&L management.
Analyze sales trends, labor metrics, and financial data to identify opportunities for growth and efficiency.
Maintain accountability for purchasing, inventory management, cost controls, and cash handling procedures.
Drive revenue growth while balancing quality, service, and profitability objectives.
Lead, coach, and develop managers and frontline associates through regular communication, training, and performance development.
Create an inclusive and collaborative workplace culture focused on engagement and professional growth.
Participate in hiring, onboarding, succession planning, and talent development initiatives.
Conduct team meetings and provide ongoing coaching that supports operational excellence and employee success.
Champion a culture of food safety, sanitation, and workplace safety.
Ensure compliance with HACCP standards, health department regulations, and all local, state, and federal requirements.
Maintain excellence in food handling, storage, sanitation practices, and overall facility cleanliness.
Support emergency response, risk management, and safety training programs.