General Manager - Restaurants

Onvo•Duncannon, PA

3d•Onsite

About The Position

The General Manager balances the role of being a servant leader and delivering exceptional performance. The Restaurant General Manager understands the importance of providing an engaging environment for the restaurant team and guests while focusing on achieving the restaurant’s operational standards, & financial objectives. General Managers invest their time in recruiting, training, & developing servant leaders that create consistently excellent guest experiences and inspire their team’s performance to exceptional results. The General Manager balances their accountability in managing the facility, maintaining all restaurant accounting & completing all administrative duties.

Requirements

Excellent people leadership and guest service skills required
Ability to work in a fast-paced environment
Ability to communicate effectively with Guests, Team members, and Above Restaurant Leaders
Ability to resolve issues in compliance
Available to work all shifts, weekends, and holidays
Ability to lead a team to achievement of financial budgets
Ability to maintain accurate accounting & administrative records
Ability to effectively utilize company computer, email, and restaurant software.
Must have a high school diploma or equivalent
Minimum of 3 years Restaurant Management Experience
Food Safety Manager Certification is required within 30 days of hire/promotion, if not already held.

Responsibilities

Develop Servant Leaders: Puts your people and restaurant first
Shows compassion, care, and concern toward our hardworking team
Engages our team in regular one-on-one meetings and performance discussions
Creates a positive can-do environment and sets our team up for success
Leads, Coaches, and motivates the Managers, Leaders, and Team
Recruits and develops outstanding talent
Demonstrates commitment to our goals and inspires others to deliver outstanding performance
Respects and serves those they lead through behaviors, actions, and decisions
Maintains a strong focus on cleanliness and organization, setting the standard for the team
Works a rotating schedule cover all aspects of the restaurant’s hours of operation, including days, nights, and weekends.
Creates Guest Experiences: Creates a service experience so good the guest can’t wait to come back to Popeyes
Serves as a role model to create memorable guest experiences
Sets clear expectations and creates an enjoyable work environment
Takes actions to solve and celebrates guest feedback
Regularly observes the team and operations from the guest's perspective and celebrates or coaches accordingly
Leadership: Serves as the face and voice of Mabo in the restaurant and community
Serves as the local representative of Olive Oyl to the community by sponsoring or participating in local events
Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
Leads and implements company-wide promotions, product launches, and product samplings
Ensures the team executes and measures the impact of local promotions
Administration: Maintains the balance between providing an Outstanding Employee and Guest Experience, and Achieving Financial goals
Develops accurate sales forecasts and creates effective schedules and planning to ensure the achievement of Excellent Operations & Financial Cost Controls.
Monitors business: Reviews previous day's financial & operational results, schedules, accounting, operational checklists, HACCP Logs
Reviews daily & weekly inventory efficiencies & usages to create accurate (truck) orders
Controls food and paper inventory by completing daily and weekly inventory counts & analysis.
Maintains accurate inventory & usage records
Creates, communicates, implements, and follows up on operations and financial action plans.
Analyzes sales and labor results throughout and after each shift daily & weekly
Maintains operational standards for achievement of Quality products, Cleanliness, Sanitation and Service expectations consistently each shift each day.
Maintains accurate & complete daily accounting & administrative records
Maintain Facility: Ensures the restaurant is a safe, sanitary, and appealing place for everyone
Monitors and maintains compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
Identifies problems, conducts high-level troubleshooting, and seeks repair(maintenance) support for restaurant equipment to ensure equipment functions correctly