General Manager

Sofive Soccer Centers • New York, NY

4d • Onsite

About The Position

As the General Manager of Sofive Brooklyn, you will lead all day-to-day operations of our indoor soccer facility. This role is critical in delivering exceptional customer experiences, managing a dynamic team, driving local revenue, and upholding Sofive’s high operational standards.

Requirements

• Deep passion for and understanding of the soccer industry
• 5+ years of management experience, preferably in sports, recreation, hospitality, or a related field
• Proven leadership ability with experience managing diverse teams
• Excellent communication skills with a customer-centric mindset
• Highly organized, detail-oriented, and committed to delivering a top-tier customer experience
• Demonstrated success in meeting or exceeding revenue and operational targets
• Proficiency in Microsoft Office and Google Workspace tools

Nice To Haves

• Bachelor’s degree strongly preferred

Responsibilities

• Oversee all daily operations to ensure a smooth, efficient, and customer-first experience
• Hire, train, and lead all center staff (Assistant Managers, Duty Managers, Program Coordinators, Sports Associates, and Service Representatives)
• Conduct weekly staff and management meetings for alignment and communication
• Drive local marketing and sales initiatives to boost participation and community engagement
• Monitor KPIs, manage payroll and inventory, control supply expenses, and ensure timely bank deposits
• Operate within budget and maintain strict compliance with company policies and procedures
• Perform daily facility walk-throughs to ensure cleanliness, safety, and operational excellence
• Support the continuous development and improvement of Sofive’s operational standards
• Take on additional responsibilities as needed to meet business goals

Benefits

• Comprehensive benefits package, including medical coverage and 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Manager