General Manager

Group Management Services•Independence, OH

30d•Onsite

About The Position

We are seeking an experienced and motivated General Manager to lead the day-to-day operations of a retail dispensary. This role is ideal for a hands-on leader who thrives in a fast-paced, highly regulated environment and knows how to build strong teams, deliver excellent customer experience, and drive operational results.

Requirements

At least two years of retail management experience
Strong leadership skills with the ability to coach, develop, and motivate a team.
Excellent written and verbal communication skills.
Strong problem-solving, decision-making, and conflict-resolution abilities.
Ability to manage budgets, understand financial performance, and use data to improve operations.
Basic computer proficiency, including Microsoft Office, web-based tools, and applicable work-related software.
Strong math skills, punctuality, professionalism, a positive attitude, and a strong work ethic.
Must be at least 21 years of age, as required for dispensary employment under Ohio cannabis regulations.
Must successfully complete all required background checks, including Ohio BCI and FBI fingerprint-based checks, and obtain any required state approval or credentialing before employment begins.
Must be able to work a variable schedule, including days, evenings, weekends, and holidays as business needs require.
Must be able to perform the essential functions of the role with or without reasonable accommodation.

Nice To Haves

Cannabis industry experience is preferred.
Sales, merchandising, or buying platform experience is a plus.
Knowledge of Ohio cannabis laws, regulations, and compliance expectations is preferred.

Responsibilities

Oversee daily dispensary operations, ensuring efficiency, consistency, compliance, and an exceptional customer experience.
Lead, coach, motivate, and develop team members to support strong performance and professional growth.
Recruit, hire, onboard, schedule, and train employees in alignment with company standards and applicable requirements.
Design and execute strategies that support sales growth, operational excellence, and company expansion goals.
Manage budgets, monitor expenses, evaluate financial performance, and identify opportunities for improvement.
Establish, communicate, and reinforce policies, procedures, and operational best practices.
Serve as Manager on Duty as needed, ensuring the team delivers high-quality service and follows daily operating standards.
Prepare regular reports for leadership and provide recommendations based on operational trends and performance data.
Identify buying trends, learn applicable buying platforms, and support inventory-related business opportunities.
Address operational challenges professionally, including customer concerns, team conflicts, profit declines, or competitive pressures.
Promote and maintain a safe, compliant, and professional work environment.
Role model designated representative responsibilities and communicate appropriately with the Ohio Division of Cannabis Control when applicable.