OPS - General Manager

Veritiv Corporation • Union City, CA

8d

About The Position

This role is responsible for operational excellence with commercial enablement. The Site General Manager works closely with Sales, Customer Service, Planning, and Operations to ensure the site delivers a service advantage that earns margin premium over competitors. The ideal candidate is equally comfortable leading frontline manufacturing teams, managing customer escalations, driving performance metrics, and executing strategy. The Site General Manager is expected to lead the team, own DIFOTIS performance, and serve as the site’s escalation point for commercial execution and customer issues. They will work closely with internal distribution, jobbers, and the Direct Sales team to deliver fast, reliable, and responsive solutions. This leader is accountable for driving commercial outcomes that capture a margin premium over competitors by delivering superior service, responsiveness, and total customer value. Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we’re helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Requirements

• Operational excellence with commercial enablement.
• Experience leading frontline manufacturing teams.
• Experience managing customer escalations.
• Experience driving performance metrics.
• Experience executing strategy.
• Experience working closely with internal distribution, jobbers, and the Direct Sales team.

Responsibilities

• Ensure the site delivers a service advantage that earns margin premium over competitors.
• Lead frontline manufacturing teams.
• Manage customer escalations.
• Drive performance metrics.
• Execute strategy.
• Lead the team.
• Own DIFOTIS performance.
• Serve as the site’s escalation point for commercial execution and customer issues.
• Work closely with internal distribution, jobbers, and the Direct Sales team to deliver fast, reliable, and responsive solutions.
• Drive commercial outcomes that capture a margin premium over competitors by delivering superior service, responsiveness, and total customer value.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits
• 401k with match start date of hire
• Paid time off
• Parental bonding time
• Tuition reimbursement
• Annual Profit-Sharing Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed