General Manager - Embassy Suites LAX South
About The Position
Embassy Suites Los Angeles International Airport is seeking a dynamic General Manager to lead our full-service hotel near one of the world’s busiest travel hubs. This role is ideal for a hands-on hospitality leader with a passion for guest service, operational excellence, and team development. The General Manager will oversee all hotel operations, drive financial performance, uphold brand standards, and cultivate a high-performing culture. This is an exciting opportunity to make a meaningful impact while leading a talented team in a fast-paced, guest-focused environment. The hotel serves a diverse mix of business, leisure, and group travelers from around the world. This full-service, all-suite property features spacious accommodation, flexible meeting and event space, onsite dining, and the signature amenities that make Embassy Suites a trusted Hilton brand. Operating in a fast-paced, high-volume environment, the hotel provides an exciting platform for a General Manager to drive operational excellence, elevate guest experience, develop high-performing teams, and make a lasting impact on the continued success of the property.
Requirements
- Minimum of 2 years Hotel Manager or 3 years Executive Committee experience
- Experience managing a property with $10M or greater in revenue
- Ability to build and maintain successful ownership relationships and partnerships
- Experience in cultivating and promoting a supportive and inclusive workplace environment where every team member feels valued and heard
- Showcase innovative thinking in operations, revenue management, and sales & marketing
Nice To Haves
- Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams
- Proficient managing a fast-paced airport hotel
- Hilton brand experience
Responsibilities
- Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
- Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
- Serve as primary liaison with hotel owners and corporate entities
Benefits
- Medical Insurance Coverage
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave program
- Go Hilton travel discount program
- 401(k) plan
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Hilton Annual Incentive (Bonus) Plan
- Long-term incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
