General Manager
Chicken Coup.•Palo Alto, CA
•Onsite
About The Position
Lead your restaurant like a CEO as Starbird continues rapid growth. You are the operational engine and hospitality leader, responsible for overall performance, guest satisfaction, team development, and strong financial results. This is a build-and-scale role requiring operational rigor, internal controls, adaptability, and a balance of compliance and exceptional guest experience.
Requirements
- Background in hospitality, service, and people/metrics management
- 7+ years managing fast-paced, growth-driven restaurants
- 5+ years hiring, developing, and managing teams
- Proven ability to grow business and build guest loyalty
- Experience with restaurant software (Harri, Paylocity, OPUS, Google Workspace, Microsoft Office)
- Experience implementing complex systems and processes
- Strong communication skills; Spanish bilingual a major plus
- Ability to multitask, adapt quickly, and deliver operational excellence
Responsibilities
- Ensure high standards for food, beverage, hospitality, and service recovery
- Maintain strong floor presence, personalize guest interactions, and anticipate guest trends
- Uphold company policies and all regulatory requirements
- Manage Harri and Paylocity; ensure accurate timekeeping and acknowledgements
- Oversee cash handling, credit controls, and inventory management
- Own P&L performance, revenue growth, cost control, and profitability
- Lead daily restaurant, catering, and third-party delivery operations
- Ensure accurate staffing, clear scheduling, and consistent service standards
- Maintain inventory procedures and drive operational improvements
- Recruit, hire, onboard, and mentor managers and team members
- Build bench strength and deliver ongoing coaching and training
- Ensure accurate timecards, clear schedules, and effective labor management
- Execute local and national promotions, events, and limited-time offers
- Support group business, site visits, and client interactions
- Elevate guest satisfaction through team development and product quality
- Collaborate with Marketing, Technology, Culinary, People & Culture, and Finance
- Execute brand initiatives, LTO rollouts, training programs, and technology enhancements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
