General Manager

Sun Hill Properties Inc.

2d•Onsite

About The Position

This position will lead the strategic and operational oversight of multiple hotel properties, ensuring alignment with corporate and franchise standards while maximizing profitability, guest satisfaction, and operational excellence. Such a role will play a pivotal role in driving GOP growth and Revenue Growth Index performance. It requires a dynamic, hands-on leader with a deep understanding of hospitality operations, financial acumen, and an unwavering commitment to service excellence.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field required.
Minimum of 10-15 years of progressive hotel operations experience, with at least 5 years in a senior leadership or regional operations role within a branded, full-service hotel environment.
Proven track record of successfully managing high-profile hotel assets and leading large, multi-disciplinary teams.
Demonstrated success in driving GOP, RevPAR, and Revenue Growth Index across multiple properties.
Must be able to speak, read, write and understand English, additional language skills preferred.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
Desire to participate as part of a team.
Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Ability to apply supervisory/management (soft) skills.
Proficiency in the use of essential office and communication software, including Microsoft Office Suite, Zoom, Adobe, and related platforms; demonstrated ability to effectively lead teams in remote and hybrid work environments
A strong commitment to staying abreast of technological advancements, with a sophisticated understanding of and proficiency in artificial intelligence tools and systems to support strategic decision-making and drive operational excellence.

Nice To Haves

Experience working within Hilton brand standards and franchise systems highly preferred.

Responsibilities

Provide executive oversight of all hotel operations as outlined in the organizational structure.
Lead regular meetings with department heads to ensure operational alignment and goal tracking.
Ensure strict compliance with brand and company SOPs, service standards, and policies.
Oversee key property initiatives including capital projects, service recovery, and renovations.
Respond effectively to guest concerns and manage service recovery protocols.
Lead the preparation and execution of the hotel’s annual operating budget, sales and marketing plans, and capital budgets.
Drive ongoing profitability by achieving or exceeding revenue and guest satisfaction targets.
Ensure all decisions reflect the best interests of the property, owners, and management.
Deliver on budget goals and implement both short- and long-term strategies.
Identify opportunities for cost savings and operational improvements.
Analyze P&L statements and deploy strategies to optimize financial performance.
Monitor business reports daily to make timely, data-driven decisions.
Ensure accurate monthly forecasts across departments, including Rooms, F&B, etc.
Implement yield management and sales strategies to maximize RevPAR and total revenue.
Provide monthly performance reports to ownership and stakeholders.
Participate in the planning and achievement of IBT growth targets.
Oversee procurement of operating supplies, equipment, and third-party service contracts.
Approve hiring decisions for key leadership roles.
Collaborate with head of divisions for execution and consistency in all departmental operations.
Foster career development and succession planning for hotel team members.
Lead by example in guest relations, taking ownership of all service recovery actions.
Guide long-term business planning and strategic execution.
Ensure continuous operational improvement through regular audit responses.
Support corporate client acquisition and retention initiatives alongside the sales team.
Lead compliance efforts with internal and external audits and regulatory bodies.
Ensure full compliance with legal, fire, health, and occupational safety standards.
Represent the company in community efforts and travel as necessary to support business needs.
Perform other duties as assigned by Management