General Manager - Holiday Inn Express Holland

Suburban Inns•Holland, MI

2d•Onsite

About The Position

The Holiday Inn Express is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! As a General Manager you would be responsible for managing all aspects of the property, including leadership, management, and holding Team Members accountable, as well as exceeding guest expectations, while following government, Suburban Inns, and brand standards.

Requirements

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a bachelor’s degree or equivalent related experience.
License, Training, and/or Certification Required: General Manager school through the brand, strong interpersonal and communication skills. Excellent driving record, valid driver license

Nice To Haves

Two years of Assistant General Manager experience preferred.

Responsibilities

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Implement general policies established by the Company Officers; direct their administration and execution in conjunction with Human Resources
Plan, develop, and approve specific operational policies, programs, procedures, methods, rules, and regulations in concert with general policies
Develop, maintain, and administer a sound organizational plan; initiate improvements as necessary
Establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs
Attend conferences, workshops, and meetings to keep abreast of current information and developments in the field
Coordinate development of operating budgets; monitor monthly budget and other financial statements; take effective corrective action as required
Consistently assure the property is operated in accordance with all applicable local, state, and federal laws
Oversee the care and maintenance of all the property’s physical assets and facilities
Establish and monitor compliance with purchasing policies and procedures; review and approve purchasing procedures and requirements
Manage cash flow and establish controls to safeguard funds
Confer with department heads and Human Resources about personnel related matters including compensation, job changes, performance evaluation, etc.
Participate in selected community activities to enhance the prestige of the property; broaden the scope of the property’s operation by fulfilling the public obligations of the hotel as a participating member of the community
Serve as a liaison between all management staff and Company Officers
Develop, maintain, and disseminate a basic management philosophy to guide all employees toward optimal operating results, employee morale, and guest satisfaction
Provide reports and other support material for executive use
Establish and approve workloads, work methods, and performance standards
Maintain relations with police, fire, and other governmental agencies
Direct purchase, receiving, storage, issuing, preparation, and control of all products, supplies and equipment
Ensure proper cleanliness and sanitation of all facilities and environments according to local health department, brand, and Suburban Inns standards
Handle emergencies such as fires, accidents, and breaches of security promptly and in person
Emphasize property-wide safety and security through training, inspection, and preventative enforcement
Convene and preside over meetings with departmental managers; conduct property wide personnel meetings
Give direction to and work closely with vendors, outside contractors, firms, and individuals providing services to the property
Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and the brand. Discipline Team Members as needed, according to Suburban Inns’ policies
Maintain unity between all departments of the property, while keeping an open line of communication between each of them as well as other properties
Rotate Manager on Duty shifts over the weekends for the hotel
Perform property walk-arounds each day as needed, and address all issues encountered
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Undertake special projects requested by the Company Officers

Benefits

Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)