General Manager

Hotel Indigo•Tuscaloosa, AL

11d•Onsite

About The Position

Hotel Indigo Tuscaloosa Downtown is seeking an experienced and passionate General Manager to lead our boutique property, where local culture, exceptional service, and thoughtful design come together to create a one-of-a-kind guest experience. Nestled along the scenic Black Warrior River and just steps from the energy of downtown Tuscaloosa and University of Alabama, this role offers a unique opportunity to shape the guest journey in a vibrant, community-driven market. As General Manager, you will inspire your team, drive operational excellence, and deliver memorable stays that reflect the spirit of the neighborhood. The General Manager is responsible for overseeing all aspects of his/her property to insure their respective assigned property reaches its full potential in the areas of: revenue generation, cost controls, associate engagement, guest satisfaction, preserving the asset and complete compliance with Brand requirements.

Requirements

Minimum 2+ years of documented, franchised select service hotel management.
Ability to leverage provided technology to effectively manage the property.
Must possess an ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision.
Ability to supervise, delegate, and manage several tasks at once.
Ability to remain calm and in control in emergency or difficult situations.
Ability to work a flexible schedule, including weekends.

Nice To Haves

IHG experience preferred.

Responsibilities

Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception departments to ensure a consistent, high quality guest experience.
Monitor guest satisfaction scores on a daily basis.
Respond to guest complaints and to resolve issues and come to satisfactory resolutions.
Continually monitor local market and comp set and strategically calibrate rates to ensure we out perform the local comp set.
Engage local community through CVB, Chamber, and others to stay connected to events in the area.
Implement and maintain an effective sales and marketing plan.
Manage sales director to ensure group bookings, LNRs, and SMERF business.
Engage with guests at breakfast and throughout the day to gain valuable feedback on guest experience.
Hire, train, and develop new employees.
Delegate appropriate duties to maximize employee labor hours and minimize employee turnover
Must be able to maintain all hotel departments and operations within budget and utilize conservative economics in ordering all supplies for hotel operations to ensure best ROI.
Actively work with ownership to create budgets and forecasts.
Supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives.
Exceed brand and ownership standards of performance and excellence.
Ensure that all daily, weekly, and monthly reporting is complete and up to ownership standards.
Carefully monitor employee labor hours and ensure they do not exceed budget.
Ensure that all department heads are completing daily/weekly/monthly responsibilities and checklists.
Inspect rooms with housekeepers on a weekly basis.
Submit PO's to home office on a timely basis.
Be on call 24 hours a day to assist with any issues with the hotel.