General Manager

14031253 CANADA INC•Montreal, QC

20d•CA$50,000 - CA$60,000•Onsite

About The Position

As the General Manager, you are the strategic leader of the branch. You are responsible for implementing, controlling, and assessing Patty Slaps' operational standards, policies, and objectives within your location. While headquarters defines the framework, you ensure it is executed successfully through strong leadership, sound decision-making, and effective team development. This role carries final accountability for branch performance, including operations, financial results, compliance, team development, and guest experience. You will work closely with Assistant General Managers, Team Leads, and headquarters departments to ensure the branch operates at the highest standard.

Requirements

Minimum 3 years of restaurant management experience required
Bilingual (French & English) required

Nice To Haves

Previous experience leading managers and supervisors preferred
Experience with budgeting, scheduling, and performance management
Strong leadership and team development skills
Excellent operational and business judgment
Ability to analyze data and make informed decisions
Strong communication and conflict resolution abilities
High level of accountability and ownership
Ability to manage multiple priorities in a fast-paced environment
Strong understanding of financial performance and labor management
Commitment to maintaining high operational and service standards

Responsibilities

Approve schedules and operational setups in accordance with company policies
Oversee day-to-day branch performance and operational execution
Direct Assistant General Managers and Team Leads in resolving operational challenges
Ensure consistent implementation of Patty Slaps standards and procedures
Optimize workflows to improve efficiency, service quality, and guest satisfaction
Monitor operational KPIs and implement corrective actions when required
Approve vendor selection and relationship terms within approved guidelines
Oversee vendor compliance with quality, delivery, and pricing expectations
Evaluate vendor performance regularly and address performance concerns
Escalate unresolved vendor issues to headquarters when necessary
Assess vendor impact on branch operations and guest experience
Review branch financial reports and performance trends
Approve labor budgets and cost allocations
Set branch performance targets aligned with company objectives
Monitor labor, food cost, waste, and profitability metrics
Investigate discrepancies and implement corrective actions
Drive operational improvements that support financial performance
Lead branch audits and compliance reviews
Implement audit requirements and performance criteria established by headquarters
Assess compliance gaps and execute corrective action plans
Conduct performance reviews in accordance with company guidelines
Ensure ongoing adherence to food safety, labor, and operational standards
Set leadership priorities and establish a strong branch culture
Coach, mentor, and develop Assistant General Managers and Team Leads
Identify and develop high-potential team members
Resolve escalated employee concerns and workplace conflicts
Set clear performance expectations and foster accountability
Promote a culture of feedback, growth, and continuous improvement
Approve local marketing initiatives and promotional activities
Ensure campaigns align with company objectives and brand standards
Assess promotional performance and customer impact
Coordinate sales-driving initiatives with operational capacity
Participate in community engagement and high-visibility events when required
Oversee shift reports, compliance documentation, and operational records
Submit KPI dashboards, audit results, and performance evaluations to headquarters
Maintain audit readiness across all areas of the branch
Ensure documentation is accurate, complete, and submitted on time