General Manager

Culligan 39WI•Walker, MI

53d

About The Position

Kaat’s Culligan is seeking a dynamic, results-driven General Manager to lead our Grand Rapids, Michigan operation. This is a senior leadership role responsible for driving business growth, operational excellence, and an outstanding customer experience while developing a high-performing team. About Culligan Culligan is a global leader in water treatment solutions, delivering innovative products and exceptional service to residential, commercial, and industrial customers through its independently-owned dealerships. Kaat’s Culligan is a family-owned company that drives towards success that impacts our customers but also provides a quality culture for team members to be a part of. With a legacy of trust and quality, we are committed to improving lives through better water. Position Overview The General Manager will oversee all aspects of the local business, including sales, service, operations, finance, and team leadership. This role requires a hands-on leader who can balance strategic planning with day-to-day execution.

Requirements

Bachelor’s degree in Business, Management, or a related field (preferred)
5+ years of senior management or general management experience
Proven P&L ownership and financial acumen
Strong leadership, communication, and team development skills
Experience in service-based, route-based, or consumer products businesses preferred
Ability to drive change, solve problems, and execute strategically
Valid driver’s license and ability to work in a fast-paced environment

Nice To Haves

Experience in service-based, route-based, or consumer products businesses preferred
Bachelor’s degree in Business, Management, or a related field (preferred)

Responsibilities

Lead and manage all aspects of branch operations, including sales, service, delivery, and administration
Drive revenue growth, profitability, and increase market share
Develop, coach, and inspire a high-performing leadership and team
Ensure exceptional customer satisfaction and retention
Manage budgets, forecasts, and financial performance against goals
Implement company strategies, policies, and operational best practices
Monitor KPIs and use data to make informed business decisions
Ensure compliance with safety, regulatory, and company standards
Build strong relationships within the local community and business partners