General Manager

Sweet Cow•Boulder, CO

12d•$66,500

About The Position

We value bright, adaptable, energetic team players with a strong desire to contribute and lead. If you possess an insatiable curiosity and an eagerness to learn, we want you on our team. We are an evolving company with a focus on four values: community, kindness, contribution, and growth. Our mission is simple: At Sweet Cow, we are committed to making the best-tasting ice cream, served by the friendliest scoopers, in the cleanest shop on the planet. Let's scoop smiles together! Your role: The General Manager provides strategic direction, maintains operations, and drives results through people development, sales, and growth. General Managers hire, train, and coach through company values to uphold standards and achieve the company mission. If you thrive on challenges and are eager to explore opportunities for personal and professional growth, this role is designed for someone like you. A natural leader with exceptional delegation skills and a keen ability to adapt to evolving landscapes, you are dedicated to ensuring customer satisfaction and fostering connections within the community. Your friendly, positive, and enthusiastic demeanor makes you an ideal addition to our team, and we look forward to welcoming you on board!

Requirements

High school diploma or GED required
Minimum of three years of service industry experience and two years of management/leadership experience
Must be a minimum of 21 years of age
Able to lift up to 50 lbs
Ability to stand for the entirety of a shift
Willingness and ability to work some nights, weekends, and holidays
Maintain consistent attendance and punctuality
Adhere to the written schedule
Maintain a weekly schedule of 42-44 in-shop hours

Responsibilities

Provide consistent, positive, and engaging customer experiences rooted in company values
Create and foster a customer-centric shop culture
Address customer needs and concerns through genuine care and authentic human connection
Embrace, share, and coach customer feedback
Cultivate and nurture a lively and spirited shop vibe for the team and customers
Create and foster community connections outside the shop
Design and execute strategic staffing plans that meet the needs of the business
Identify and hire the right talent
Ensure effective onboarding and training to ensure retention and minimize employee turnover
Foster a growth-oriented environment through continuous team development, coaching, and feedback
Plan and execute company training programs
Contribute to and conduct sessions for the company manager-in-training program
Supervise and address team performance
Ensure the overall health of the business by achieving the company’s mission in the most efficient and financially responsible way
Ensure effective execution of daily operations
Navigate ambiguity, embrace and lead change, and make intentional and strategic decisions
Clearly detail and communicate shop performance to the leadership team
Utilize and oversee established systems, tools, and procedures
Uphold company standards and norms
Coach and uphold Sweet Cow’s standard of cleanliness
Ensure optimal product and supply levels through accurate inventory taking and ordering
Delegate tasks based on customer flow and necessary action items
Thrive in a fast-paced environment with a positive attitude
Utilize open and direct communication
Engage, connect, coach, and lead teams with clarity, positivity, and kindness
Train, coach, and provide feedback, creating an understanding of our company, shop priorities, and menu
Develop teams through sharing the company's mission, values, history, and purpose
Clearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things ‘Sweet Cow’
Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivity
Embrace feedback and communicate in a timely, considerate, and detailed manner
Create and foster a challenging and rewarding culture through meaningful contribution and a sense of team pride
Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations