General Manager - Jared Jewelers - Great Lakes Crossing - Outparcel

Signet Jewelers • Auburn Hills, MI

1d • Onsite

About The Position

The General Manager (GM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the GM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience. The GM communicates performance expectations, coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. They support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results. The GM demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management. They display a positive and enthusiastic attitude so as to inspire and motivate others to achieve and attain goals. The GM is responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. They empower team members to respond to and resolve customer issues within established parameters and drive a high level of customer service through follow-up and customer outreach. The GM compiles and follows up on customer requests. The GM attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals. They observe operations to identify successes and opportunities for improvement, recognize strengths and identify root cause of operational problems, and coach the store staff to address and correct. The GM reviews and analyzes reports, identifies trends, opportunities and available resources and develops plans to address issues. They keep management informed of the marketing, merchandising, and payment programs of the competitors within the area and advise management new or changing merchandise and services needs and excesses. The GM implements initiatives that will change behaviors to produce results and works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. They demonstrate an ability to motivate, persuade, and influence the actions of others. The GM demonstrates a commitment to the Company’s People First vision. They are responsible for the selection and development of talent to drive store growth. They provide a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. They communicate performance expectations, set actionable goals for self and others and monitor progress and performance against desired behaviors. The GM maintains open communication with team members and management, encouraging participation and idea sharing. They maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards. The GM is responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. They ensure all team members, guests and vendors are treated with respect and valued for their contribution. They demonstrate the ability to communicate, understand, and empathize with others. The GM responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information. They maintain the neatness and cleanliness of the location to represent the banner. They are responsible for compliance with Company policies and practices. They conduct himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees. They achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments. The GM works a schedule based on the right time to effectively run their business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop their team. Typical hours should aim for a five-day, 40-hour work week during non-peak hours. Hours will increase during peak selling periods. Performs additional duties and projects as assigned. Consistent regular scheduled attendance is considered an essential function of this job.

Requirements

• Minimum of 2 years of college preferred
• At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Advanced Communication skillset, both written and verbal.
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills to provide effective team member training and excellent customer presentations.
• Strong problem solving and conflict management skills to support internal and external customers.
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
• Ability to plan and organize tasks to meet deadlines and expectations.
• Ability to work independently without immediate supervision.
• Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
• Ability to understand and thoroughly explain detailed information.
• Reliable and dependable.
• While performing the duties of this job, the employee is regularly required to communicate with and comprehend others.
• This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise.
• The employee is also required to sit, stoop, bend, kneel or crouch as needed.
• The employee must be able to lift and/or move up to 10 pounds.
• This job requires visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler’s loupe.
• Consistent regular scheduled attendance is considered an essential function of this job.

Nice To Haves

• Preference will be given to candidates with specialty retail or jewelry experience
• Preference will be given to candidates that are Diamond Council of America (DCA) certified.
• Bilingual skills are a plus.

Responsibilities

• Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
• Champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.
• Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
• Coach and develop the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
• Ensure team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empower team members to respond to and resolve customer issues within established parameters and drive a high level of customer service through follow-up and customer outreach.
• Compile and follow up on customer requests.
• Attain sales projections and sales quotas as set by the Company and develop strategies to maximize both personal and team members sales potential while achieving goals.
• Observe operations to identify successes and opportunities for improvement.
• Recognize strengths and identify root cause of operational problems and coach the store staff to address and correct.
• Review and analyze reports, identify trends, opportunities and available resources and develop plans to address issues.
• Keep management informed of the marketing, merchandising, and payment programs of the competitors within the area and advise management new or changing merchandise and services needs and excesses.
• Implement initiatives that will change behaviors to produce results.
• Work with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
• Demonstrate an ability to motivate, persuade, and influence the actions of others.
• Responsible for the selection and development of talent to drive store growth.
• Provide a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
• Communicate performance expectations, set actionable goals for self and others and monitor progress and performance against desired behaviors.
• Maintain open communication with team members and management, encouraging participation and idea sharing.
• Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
• Establish a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
• Ensure all team members, guests and vendors are treated with respect and valued for their contribution.
• Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information.
• Maintain the neatness and cleanliness of the location to represent the banner.
• Responsible for compliance with Company policies and practices.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.
• Perform additional duties and projects as assigned.

Benefits

• Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees.
• Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees.
• We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position.
• We value our team members and empower them to play trusted roles in a highly personal and emotional customer experience.
• We promote diversity at every level, value the differences between people and foster an environment of opportunity and acceptance for every Team Member in every facet of our organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree