General Manager

Black Bear Diner•Glendale, AZ

27d•Onsite

About The Position

The overall responsibility of a General Manager at Black Bear Diner is overseeing and coordinating the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs and profitability.

Requirements

High School or GED
Previous restaurant experience desirable.
Must be ServSafe certified.
Ability to demonstrate excellent written and oral communication skills
Ability to listen to understand other points of view before responding
Ability to influence others to gain commitment
Ability to present information in a clear and concise manner.
Understanding of P & L analysis, Cash Controls, Labor Analysis, Yields and calculating food costs (theoretical vs. actual).
To be able to solve problems and deal with a variety of complex issues that is common in the Food service business.
Must be able to exercise sound judgment in considering course of action.
Handles day-to day work challenges confidently
is willing and able to adjust to multiple demands, shifting priorities, and rapid change
ability to work a variety of shifts and times of day.
Develops and grows others
solicits and applies customer feedback
improve processes, product and services
Gains support and commitment from others
mobilizes people to take action
Uses delegated authority to meet specific responsibilities.
Proficient in computer based programs systems.
Proficient in Excel, Word, as well as the Internet.
Must have a valid driver’s license, current car insurance.
Candidates are required to pass background check and drug test criteria as a condition of promotion or hire to this position unless otherwise prohibited by state law.
Complies with all company standards related to appearance and uniform standards.
Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business.
Must be capable of exerting up to 60 pounds of force occasionally or frequently, and/or up to 60 pounds of force constantly to move objects.
Consistently carries products/boxes and miscellaneous weighing no more than 60 pounds.
Consistently climbs ladders to roof to check A/C exhaust fan.
Consistently operates cash registers, calculators, computers, mail and product.
Consistently handles product preparation.
Consistently kneels to utilize proper lifting procedures and to open safe.
Consistently lifts for product preparation, stocking and inventory.
Consistently pushes to open and close door to coolers and freezers.
Consistently reaches for product preparation and serving customers and for training.
Frequently stands during serving customers and training.
Frequently stoops to pick up supplies and trash.
Visual and Auditory sense required.

Nice To Haves

some college preferred

Responsibilities

Ensure that guest service complies with Black Bear Diner standards.
Ensure that food is prepped, cooked and plated according to company standards.
Purchase all food from authorized sources, using company required procedures.
Monitors utilities, supplies, and other cost categories to minimize impact. Analyzes Profits and Loss statements and takes appropriate corrective action. Follows proper procedures and specifications in preparation and serving of food products. Controls diner inventory through established inventory system.
Use Black Bear Diner approved labor guidelines. Develops and post labor schedules in advance of work week start. Adjusts labor to changes in sale volume.
Ensure that food safety practices comply with Black Bear Diner standards as well as local Health Department regulations.
Keeps Regional Manager informed of hiring team members, approval for promotions and changes in employee status. Process payroll accordingly. Maintains applicant tracking as per federal requirements.
Achieve financial objectives regarding sales, food cost, labor cost, and other controllable costs.
Protect cash and all other company assets by adhering to company control procedures.
Work on floor monitoring guest satisfaction, guiding staff, and filling in as needed, during peak hours.
Utilizes a preventive maintenance system, ensuring adequate repair of buildings and equipment as needed.
Establish and follow up on cleaning procedures to maintain company housekeeping standards.
Lead staff and supervisors in ways that promote efficiency and high morale, while complying with all appropriate employment regulations.
Ensure the diner is in compliance with all other regulatory agencies related to worker safety, alcoholic beverage sales, etc.
Develop, plan, and implement Local Store Marketing initiatives.