General Manager - Tucson, AZ 85719

DH Pace • Tucson, AZ

2d • Onsite

About The Position

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. will hire a General Manager based in Tucson, Arizona. This role will lead a well-established and growing door business that provides customers with new and replacement doors and/or fixes/repairs existing doors throughout buildings. Commercial manual, automatic door, and hardware industry management applicants with strong operational experience and product knowledge are highly encouraged to apply. The General Manager will leverage their hands-on management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and personally ensure a high level of customer service is maintained. The role will schedule and/or oversee customer projects and will ensure the operation realizes an increase in revenues for New Construction, Aftermarket, and Service work for manual and automatic door lines of business. This is an opportunity for someone with a passion and talent for developing staff, customer service, forming and fostering relationships, and driving effective operational changes that positively influence the bottom-line.

Requirements

• Minimum five (5) years’ experience managing personnel, projects, sales and customer service expectations, as well as operational revenues, expenses and reporting in a leadership position.
• Commercial manual, automatic door, and hardware industry management applicants with strong operational experience and product knowledge are strongly encouraged to apply.
• Will also consider service provider industry experience such as HAVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites.
• Proficient with Windows based programs and ERP/CRM systems and a good understanding/use of Excel.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Nice To Haves

• Bachelor’s degree preferred.
• Must be willing and available during first 6 months of employment to train in Phoenix up to seven (7) times; will range from 1-day to 5-days per trip with approximately 1-month’s total time in Phoenix during first six-months.

Responsibilities

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Perform regular audits and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
• Use division financial reports (daily, weekly, and monthly) and metrics for review and utilization in the management of daily operations.
• Hire, train and develop new employees; improve individual performance through daily coaching, monthly P&L and Scorecard reviews and yearly performance reviews.
• Effectively lead meetings, set performance expectations and hold employees accountable.
• Maintain professional communication in all circumstances with personnel and customers and timely resolve personnel matters and escalated customer concerns.

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree