General Manager(05514) - 1017 E. 10th St.

Domino's•Roanoke Rapids, NC

1d•Onsite

About The Position

The General Manager is responsible for overseeing all store operations, leading a team of delivery drivers and customer service representatives to ensure efficient and accurate order fulfillment. This role involves managing staffing levels, creating employee schedules, and ensuring the store operates according to Domino's standards. The General Manager also plays a key role in customer satisfaction, financial management, and maintaining a positive work environment.

Requirements

Ability to read and understand P&L ledger.
Ability to speak and write clearly and comprehension of using a computer-based order entry system.

Nice To Haves

Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.

Responsibilities

Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
Responsible for end-of-the-night bank deposits and nightly product inventory counts when closing.
Ensure the store is set up properly and ready to receive orders upon opening.
Foster and project a sense of urgency with each and every order.
Ensure the store is running according to Domino's Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that mirror the needs of the business.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Handle dispute resolution and ensure unhappy customers become returning customers.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize customer service while maintaining Domino's standards for on-time deliveries.
Uphold Domino's standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products.
Provide quality customer service to internal and external customers over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.