General Manager - Restaurant

Love's Travel Stops & Country Stores•South Hill, VA

About The Position

The General Manager leads the restaurant and fresh kitchen to ensure smooth, efficient operations and exceptional customer service. The role manages processes and executes strategies to improve sales and customer satisfaction. Responsibilities include maintaining a safe, clean, and well-maintained kitchen; following food safety procedures; managing ordering, stocking, inventory, and food preparation; supporting task execution, safety practices, scheduling, cash integrity, talent acquisition and development, and operational reporting; training team members; understanding financial reports to inform business decisions; and responding to customer feedback to improve the dining experience.

Requirements

  • At least 1 year of restaurant management experience.
  • At least 1 year managing operations with annual sales volume of $500,000 or more.
  • At least 1 year affecting and deciphering budgets and profit and loss statements.
  • Ability to successfully complete a pre-employment drug screen and background check; additional screening may include a motor vehicle check and/or DOT physical.
  • Excellent communication and interpersonal skills, with a customer satisfaction focus.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
  • Ability to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties.

Responsibilities

  • Ensure the kitchen is safe, clean, and well maintained, and follow proper food safety procedures.
  • Drive sales through efficient ordering, stocking, inventory management, and food preparation.
  • Assist the General Manager with task completion, safety practices, scheduling, cash integrity, talent acquisition and development, and daily, weekly, and monthly reporting.
  • Work alongside team members to train and develop them in preparing and packaging customer orders in a timely manner and meeting customer service expectations.
  • Understand financial reporting, including profit and loss statements, to affect business changes and capitalize on opportunities.
  • Address customer feedback and improve the overall dining experience.

Benefits

  • Company-funded tuition assistance
  • Paid time off
  • Flexible scheduling
  • 401(k) with 100% match up to 5%
  • Medical, dental, and vision insurance after 30 days
  • Competitive pay
  • Career development
  • Quarterly bonus program
  • Profit-sharing opportunity
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