General Manager, MultiPro Property Solutions

Valet Living•Roswell, GA

11h•Onsite

About The Position

MultiPro Property Solutions is seeking a hands-on leader with a passion for operations, team development, and driving results to join their team as a General Manager. This role oversees all sales and operations functions for a high-performing branch office with annual revenue exceeding $10M. The General Manager will lead a team of operations and sales professionals delivering a full range of make-ready, repair and maintenance, renovation, and capital expenditure services to multi-family clients. Responsibilities include optimizing productivity, quality, and safety, developing branch staff, engaging independent contractors, and improving operational procedures. The role also involves maintaining strong client relationships, maximizing financial performance, and fostering a high-performance culture. The ideal candidate is a growth-minded leader with proven experience managing large, multi-department operations with full profit and loss accountability.

Requirements

10+ years of branch operations leadership with experience managing branches exceeding $10M in annual revenue.
7+ years in construction, renovation, painting, restoration, or other highly transactional Branch-based service business; multi-family experience strongly preferred.
Strong experience managing P&L, budgets, and financial reporting.
Proven ability to oversee large projects and teams with attention to detail, timelines, and quality control.
Exceptional communication skills with the ability to build trust and resolve client issues quickly.
Skilled in proposal development, sales strategy, and business growth.
Experience managing Project Managers and Superintendents responsible for larger-scale projects.
Proficiency in Microsoft Office Suite and ability to adapt to new platforms and technologies.
Bachelor’s degree required.
Driver’s License required with frequent in-market travel.
Ability to lift 50 lbs., walk properties (including stairs), and work in varying weather conditions.

Nice To Haves

Master’s degree preferred.
Bilingual: English/Spanish strongly preferred.

Responsibilities

Lead and Grow the Branch: Drive all aspects of branch strategy, operations, financial performance, and team leadership to support continued revenue growth and client satisfaction.
Financial Ownership: Monitor and manage branch P&L, ensuring achievement of revenue, gross profit, and EBITDA goals. Handle WIP backlog, billing processes, lien waivers, and subcontractor invoices.
Deliver Exceptional Service: Oversee execution of make-ready and renovation, ensuring timeliness, quality, and safety across all jobs.
Develop High-Performing Teams: Recruit, train, and mentor branch staff and contractors, setting clear expectations and fostering a culture of accountability and excellence.
Strengthen Client Relationships: Act as a key point of contact for property managers and client teams, ensuring satisfaction, addressing concerns, and driving client retention.
Implement Operational Improvements: Champion process optimization, technology initiatives, and operational excellence programs to enhance branch performance.
Drive Business Development: Identify new business opportunities, develop proposals, and collaborate with the sales team to expand service offerings and market presence.
Support Satellite Locations: Oversee operations for additional small branch offices or satellite locations within your territory, ensuring consistent standards and performance.