General Manager

Pyramid Global Hospitality•Waltham, MA

40d•$165,000 - $190,000

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: What you will have an opportunity to do: At Pyramid Global Hospitality Company, our General Managers are proactive solution seekers, they lead by example, challenge the norms and continuously encourage and engage their team members. Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Requirements

A proven track record as a successful leader as a hotel General Manager with a strong background in maintenance and facilities management.
A minimum of 7 years of hospitality experience showing progressive growth.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
Exceptional leadership and communication skills.
Problem-solving abilities and critical thinking skills.
Commitment to meeting all deadlines.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Nice To Haves

Hilton experience preferred.

Responsibilities

As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel.
This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.
Strategic Leadership: Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the hotel and work towards achieving them.
Team Leadership: Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across all departments.
Operations Management: Oversee all operational departments including front office, maintenance, accounting, sales & marketing, housekeeping, food & beverage, banquets, and more.
Ensure smooth day-to-day operations by implementing efficient processes and procedures.
Monitor service quality to maintain the highest standards of guest satisfaction.
Financial Management: Create and manage the hotel's budget, allocating resources appropriately to various departments.
Monitor financial performance, analyze variances, and implement corrective actions as needed.
Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Guest Experience: Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
Address guest concerns and feedback promptly, striving for continuous improvement.
Implement initiatives to enhance guest satisfaction and loyalty.
Facilities Management: Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
Implement sustainability initiatives to minimize the hotel's environmental impact.
Strong management of capital projects.
Regulatory Compliance: Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
Maintain health and safety standards for guests and staff.