General Manager - The Westin Hilton Head Island Resort & Spa

Marriott•Hilton Head Island, SC

7h•$221,000 - $293,000•Onsite

About The Position

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Nice To Haves

General Manager experience in limited or full-service property.
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Responsibilities

Develop and execute business strategies to maximize property customer satisfaction, profitability, and market share.
Oversee sales and marketing efforts to develop revenue-generating strategies and identify new business leads.
Manage talent and foster a high-performance Executive Committee, providing coaching and development opportunities for employees.
Analyze business information, including market share, financial performance, and customer satisfaction, to address market changes and achieve profit goals.
Ensure fair treatment and respect for all employees, fostering an environment of open communication and employee engagement.
Develop and implement effective pricing and revenue management strategies to maximize yield and market share.
Build strong relationships with property owners through proactive communication and providing in-depth analysis of property performance.
Interact with guests and customers to obtain feedback, recognize outstanding service, and address service failures.
Ensure property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.
Actively support the staffing process and ensure effective work processes, systems, and teamwork are in place.