General Manager

Federated Co-operatives Limited • Yellowknife, NT

4d • CA$83,240 - CA$109,890 • Onsite

About The Position

Sointula Co-op has an exciting opportunity and invites applications for the position of General Manager (GM) located in the lovely community of Sointula, BC. The Sointula Co-op, established in 1909, is the oldest Co-operative in Western Canada, generating approximately $4 million in annual sales. We operate three locations: a full-service grocery store with meat, deli, and liquor departments; a gas bar and convenience store with bulk fuel sales; and a hardware store. As a member-owned co-operative, we are committed to providing quality products and exceptional service while supporting the communities we call home.

Requirements

• 5-7 years of retail supervisory or managerial experience.
• A business or similar degree (A combination of relevant education and experience may be considered).
• Experience with or a strong working understanding of basic accounting principles, retail metrics such as margins, and how to read and interpret financial statements.
• Computer experience including word processing, spreadsheets, and point of sale systems.
• Strong business skills and an ability to plan and manage resources.
• Demonstrated ability to ensure accountability, manage conflict, and balance stakeholder needs.
• Motivated, a quick learner and require minimal supervision, but also willing to learn and take direction from the Board of Directors.
• Demonstrated ability in developing creative, and innovative marketing strategies that identify and promote opportunities for retail growth.
• Reputation for being honest, collaborative, trustworthy, results oriented and strive to be the best in what you do.
• A leader who understands the importance of building relationships and cooperation/collaboration to achieve desired outcomes.
• Able to maintain your composure and a cheerful attitude even at the craziest of times.
• Criminal record check and credit check in accordance with our policies.

Nice To Haves

• Experience in the grocery industry and/or previous Co-op experience is an asset, as is prior non-management work experience (i.e., as a clerk) at the retail level.

Responsibilities

• Oversee the overall day-to-day administration, co-ordination, and control of all three Co-op locations, ensuring success with a hands-on approach.
• Ensure that department heads and other team members are minimizing waste and maximizing profit margins and sales opportunities.
• Strive for stellar customer service.
• Contribute to the development of products, services, and programs to improve profit, membership growth, and enhance the overall customer experience.
• Multitask to solve immediate problems while still devoting attention to paperwork and longer-term plans.
• Set the tone for calmness, professionalism and kindness through daily interactions.
• Lead and develop the Co-op’s operating and capital budgets and ensure efficient operation and adherence to budget.
• Understand the Co-op’s various expense and revenue streams and how to find relevant information in the financial statements, point of sale, and accounting systems.
• Drive and manage the growth of sales and performance to improve profitability and overall customer experience including overseeing store pricing, promotions, and products.
• Provide strong leadership and maintain a positive work environment that promotes the engagement and development of team members to achieve desired results, including through regular staff meetings performance reviews and training programs.
• Offer insight to the development and implementation of programs and policies.
• Handle hardware, software, and data analytics used across the sales floor, and supply chain.
• Utilize excellent communication skills to build and enhance relationships with members, customers, and team members.
• Serve as a liaison between the community and the internal operations of the Co-op.
• Work closely with the Board to interpret our vision, goals, mission, and mandate and manage the Co-operative’s strategy by directing operations of the business.
• Supervise and train team members.
• Demonstrate business insight and excellent analytical skills that align with and strengthen Sointula Co-op’s direction, goals and operational plans.
• Work with the Board to develop the strategic plan, and establish the strategy, goals, and objectives for the organization in alignment with its mission, vision, and values.
• Provide operational direction in the development and implementation of programs and policies to generate sustainable value and profitability for the organization.

Benefits

• Competitive salaries
• A comprehensive benefits package
• An employer-contributed pension plan
• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager