General Manager - Scottsdale Villa Mirage

Hilton Grand Vacations•Scottsdale, AZ

1d•Onsite

About The Position

Hilton Grand Vacations is looking for a General Manager to join the team at Scottsdale Villa Mirage a Hilton Vacation Club. This role is responsible for ensuring the efficient operation of resort functions, including front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision. The General Manager will also develop and maintain cost and labor controls, communicate with the Homeowners Association(s) Board of Directors, and work closely with developer, homeowners’ association, project management and in-house sales and marketing leadership. A commitment to a people-first culture, guest/owner safety and security, and compliance with labor laws are essential. The company emphasizes diversity, equity, and inclusion, and values work-life balance and a family-friendly culture.

Requirements

Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
Must possess excellent written and verbal communication skills.
3-5 years of prior Assistant General Manager or General Manager experience in a comparable property.
5 years of management experience in a comparable property.
Strong background in rooms division operations.
BA/BS/Bachelor's Degree

Responsibilities

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
Communicates continuously with the Homeowners Association(s) Board of Directors.
Develops and maintains cost and labor controls to ensure operation within budget.
Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
Commitment and dedication to our people-first culture.
Ensure guest/owner safety and security; maintain crisis management plan.
Assures compliance with labor laws and respects areas of responsibility.
Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership.
Other duties as assigned.