General Manager | Modus by PM Hotel Group

PM New•Chevy Chase, MD

1d•Onsite

About The Position

We are conducting a proactive and confidential search for an experienced General Manager for a future opportunity within our independent lifestyle hotel portfolio. This role is not based at our Chevy Chase, MD corporate office but will be located at one of our lifestyle hotel properties within our U.S. portfolio, spanning markets across California, Washington D.C., Florida, Montana, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia. The General Manager is expected to operate as an entrepreneurial business leader, combining strong commercial and operational discipline with an instinct for creating memorable guest experiences, building highly engaged teams, and protecting the individuality of the property. This leader will be comfortable working closely with ownership, operating with appropriate autonomy, and translating a hotel’s unique sense of place into sustained financial performance, service excellence, and local relevance. This role offers full ownership of hotel operations, including responsibility for financial results, guest satisfaction, revenue generation, team development, brand positioning, and property culture. The General Manager will lead through visibility, accountability, and authenticity while ensuring the hotel consistently exceeds guest and owner expectations. This is a full-time, exempt, on-site hotel operations position reporting to the Vice President of Operations.

Requirements

Minimum 5 years’ experience in different management positions in the hospitality industry and have held a senior leadership role (Hotel Manager or Assistant General Manager - preferred) at a hotel for at least two years.
Experience managing independent hotels, F&B operations & Experience Programming.
A track record of achieving and maintaining superior results across all areas of the hotel and can articulate the underlying strategies that led to your achievements.
Thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead.
A passion for hospitality will be apparent from speaking with you; you naturally connect with colleagues and guests.
A love to inspire and motivate your team while focusing on learning and development, giving and receiving feedback.
Bachelor’s degree in business management, Hotel management, or equivalent experience preferred.
Working knowledge of accounting systems, property management systems and housekeeping products and procedures, as well as Microsoft Office.
Familiarity with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.
Ability to speak Spanish or other languages is preferred.

Responsibilities

Own all areas of the operation, including front office, food & beverage, housekeeping, engineering, sales & events.
Lead through your leadership team to maximize financial performance while upholding quality standards, maximizing levels of guest satisfaction, and maintaining colleague engagement.
Direct the development and execution of the annual strategic plan, the annual budget, and operations plan, emphasizing balanced growth and consistent profitability.
Communicate the direction and purpose of all initiatives, resulting in colleague & leader ownership, pride, and desired results.
Achieve and maintain superior balanced scorecard results (revenue, STR, GOP, guest experience, colleague engagement, asset maintenance, etc.), with an unrelenting desire to exceed previous outcomes.
Inspire and motivate your leaders and colleagues to foster a guest-focused and results-oriented environment.
Deliver best-in-class guest service and satisfaction by executing against the Lifestyle + Luxury Ethos, through avenues such as training, survey analysis, feedback, and incentive programs.
Provide experiences that go above and beyond, creating raving reviews, and attracting media attention, through seasonal programming and community partnerships, all within the parameters of budget and expenses.
Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
Create and promote learning opportunities and development plans for direct reports, fostering a culture of development.
Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
Manage the property for financial performance, working with the on-site and corporate teams to prepare materials and communicate results with hotel stakeholders.
Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with companywide initiatives.
Champion our values, vision, and culture.