General Manager - Westwood Village

Better Buzz Coffee Company•Los Angeles, CA

3d•$32 - $35•Onsite

About The Position

Better Buzz Coffee is seeking General Managers to support our growing brand in Los Angeles. We are looking for leaders with a people-first mindset, a business-ownership mentality, the ability to meet key performance indicators, a commitment to operational excellence, and resilience. Candidates should have at least 3 years of prior General Manager experience in a similar high-volume, high-velocity environment and a competitive spirit. Better Buzz is committed to providing outstanding guest service and fostering a fun, upbeat work environment. We are a fast-paced company always looking for opportunities to grow and improve. The General Manager is the senior leader in a Better Buzz café, responsible for delivering a consistent guest experience, building a high-performing team, and operating a profitable and compliant business. The role involves leading the team, managing café operations, executing goals, solving problems, and acting as an example of excellence. The General Manager will train for 8 weeks, assist in the market, and then be awarded a store. This role may be involved in new openings or backfilling existing locations. General Managers require open availability and are expected to work a 45-hour work week. The position pays hourly at $32.00-$35.00/hour, translating to approximately $79,000 - $86,000 annually, with potential for significant monthly bonuses.

Requirements

3 years of prior general management experience in a similar high-velocity, high-volume coffee or fast casual environment
Manager Food Safety Certification
Open availability - days, nights, weekends, holidays
45 hours of work per week

Nice To Haves

Associates Degree
Drive-Thru experience
New location opening experience

Responsibilities

Build, lead, and develop a team of Assistant General Managers, Lead Shift Supervisors, Shift Supervisors, and Team Ambassadors and Baristas who embody the Better Buzz culture
Act with integrity, honesty and knowledge to promote the Company’s culture, values and mission
Source, interview, hire, and onboard new team members through the company applicant tracking system; identify and develop internal talent for promotion
Address all team concerns with urgency, fairness, clarity, strength and compassion
Champion a workplace environment free of harassment, discrimination, and retaliation, and ensure all mandated trainings
Lead the team to deliver exceptional guest experience
Resolve guest concerns professionally and recover the experience with empathy and urgency
Champion training and readiness for all brand initiatives, promotions, and seasonal campaigns
Operate the café to meet or exceed financial targets, (Ex. sales, labor, food cost, and waste targets, etc.)
Build and post accurate, compliant team schedules in advance; manage labor to forecast and team availability
Manage to given metrics, identify gaps, build plans to close gaps, cascades plans to team to execute
Drive overall sales through consistent modelling of hospitable service and upselling
Promote adherence to overall speed of service, fulfillment and drive-thru time
Maintain a high level of guest feedback scores
Ensure all meal and rest breaks are taken and properly recorded in accordance with state law
Lead and ensure proper inventory (Ex. pars, ordering, receiving, rotation, storage, and waste tracking, etc.)
Maintain cash handling integrity and follow loss prevention protocols
Maintain food safety and sanitation standards in line with ANSI certified Manager certification and county health requirements
Comply with all applicable federal, state, and local employment laws, including state specific wage and hour, scheduling, and leave requirements
Complete and document required incident reporting, including workplace injury, harassment complaints, and communicable disease notifications under AB 685
Maintain a safe physical environment for guests and team members and promote a culture of psychological safety
Partner with the District Manager on team coaching, business performance, and people strategy
Communicate clearly and respectfully with The Hive (Better Buzz Support Center), vendors, and cross-functional partners