General Manager - Window World of Cleveland & Akron

Window World•Cleveland, OH

15h•Hybrid

About The Position

Window World Penn-Ohio is looking for an experienced, motivated General Manager to oversee our Cleveland and Akron locations. This leadership role is responsible for the overall performance of both locations, including operations, team development, customer satisfaction and profitability. We are looking for a hands-on leader who can develop strong teams, hold employees accountable, improve processes and ensure both locations consistently meet company expectations.

Requirements

Previous management or leadership experience required
Multi-location management experience preferred
Home improvement, construction or service-industry experience is a plus
Strong leadership, communication and problem-solving skills
Ability to manage multiple departments and priorities
Comfortable analyzing performance metrics and holding teams accountable
Valid driver's license and ability to travel between Cleveland and Akron

Responsibilities

Oversee daily operations of the Cleveland and Akron locations
Lead, coach and develop managers and team members
Monitor sales, operational and financial performance
Establish expectations and hold departments accountable to company KPIs
Ensure efficient communication between sales, installation, service and office teams
Monitor installation, production and service performance
Resolve escalated customer concerns professionally and promptly
Identify opportunities to improve efficiency, profitability and customer experience
Ensure company policies, procedures and standards are consistently followed
Help with the hiring process alongside Human Resources
Resolve inter office issues and performance standards