General Manager

Maya Hospitality Group•Charlotte, NC

8d•Onsite

About The Position

Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a General Manager to oversee all aspects of hotel operations, maximize financial performance, enhance guest satisfaction, and develop a strong team culture. If you thrive in a fast-paced environment and excel at strategic planning, leadership and enjoy working with top hospitality brands, this is the opportunity for you!

Requirements

3+ years of hotel management experience
Proven ability to motivate, train, and lead a successful hospitality team.
Strong budgeting, forecasting, and revenue management skills.
Passion for enhancing guest experiences and maintaining high service standards.
Ability to remain calm under pressure and resolve challenges efficiently.
Strong ability to represent the hotel in the local market and foster partnerships.
Willingness to work varied schedules, including evenings, weekends, and holidays as needed.
Ability to stand and walk for extended periods during hotel inspections and guest interactions.
Ability to lift and carry up to 25 lbs occasionally (e.g., reports, supplies).
Frequent bending, reaching, and handling office equipment.
Comfortable working in a fast-paced hospitality environment with changing demands.

Nice To Haves

Bachelor’s degree in hospitality management, Business, or a related field
Experience with Hilton, IHG, or Marriott brands is a plus.

Responsibilities

Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue.
Utilize financial data to maximize profitability and return on investment.
Leverage distribution channels and technology to enhance market share and revenue.
Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position.
Develop team member engagement programs aligned with brand service behaviors.
Implement and monitor succession planning to ensure strong future leadership.
Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance.
Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies.
Lead by example and demonstrate Maya Hotels' core values.
Maintain compliance with brand standards, hallmarks, and license agreements.
Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations.
Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty.
Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies.
Act as a public relations representative, raising awareness of the hotel and brand in the local community.
Drive environmentally conscious initiatives to reduce the hotel’s carbon footprint.
Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals.
Lead the hotel’s recycling and sustainability efforts.