Luxury High Rise General Manager -Lumina

Action Property Management•San Francisco, CA

1d•Onsite

About The Position

The General Manager at Action Property Management is a dynamic leader who oversees the daily operations and overall management of a premier residential community. This role is pivotal in fostering strong relationships with homeowners, Board members, and on-site teams while ensuring the property’s standards align with Action’s core values and service excellence. The General Manager leads with integrity, strategic vision, and a commitment to continuous improvement, driving exceptional client satisfaction and operational efficiency. Action Property Management is seeking a seasoned General Manager to deliver an unparalleled resident experience at Lumina, our premier luxury high-rise association in San Francisco, by overseeing operations, elevating service standards, and leading a high-performing team committed to excellence.

Requirements

Minimum of 3 years of property management experience.
HOA high rise experience is preferred.
CMCA certification or the ability to obtain within first 6 months.
Ability to attend evening Board meetings as needed.
Exceptional leadership, communication, and problem-solving skills.
Ability to build and maintain client and resident relationships.
Proven ability to lead teams, manage multiple priorities, and drive results.
Skilled at developing and executing plans to achieve community objectives.
Effective presentation skills.
Acts ethically and upholds Action Property Management’s values.
Proficiency in property management software and Microsoft Office Suite.
Strong knowledge of budgeting, audits, reserve studies, and financial reporting.
Expert consultant to the Association and the Board of Directors on matters concerning: California Common Interest Development law and high rise requirements, Davis Stirling Common Interest Development, Action Civil Codes applicable to non-compliance issues.

Nice To Haves

HOA high rise experience is preferred.
CMCA certification preferred or the ability to obtain within 6 months of employment.
Bachelor’s degree preferred.

Responsibilities

Lead, mentor, and develop on-site staff to foster a collaborative, high-performing work environment.
Ensure team adherence to company policies, procedures, and performance standards.
Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management.
Attend Board meetings, prepare detailed management reports, and present strategic recommendations.
Oversee daily operations to maintain high standards of property quality, safety, and service.
Develop and manage annual budgets, monitor financial performance, and ensure timely payment processing.
Negotiate, oversee, and evaluate vendor contracts to ensure quality service and cost efficiency.
Ensure compliance with all local, state, federal regulations, and company policies.
Promote community engagement through events, communications, and homeowner outreach.
Drive long-term strategic planning and identify opportunities for improvement and innovation.