General Manager(05503) - 1209 W Main St.

Domino's Franchise•Durham, NC

1d•Onsite

About The Position

The General Manager is responsible for overseeing all store operations, leading a team of delivery drivers and customer service representatives to ensure efficient and accurate order fulfillment. This role involves managing staffing, scheduling, inventory, financial oversight, and ensuring adherence to company standards. The General Manager also plays a key role in customer service, dispute resolution, and promoting a positive and productive work environment.

Requirements

Ability to speak and write clearly.
Comprehension of using a computer-based order entry system.
Ability to read and understand P&L ledger.

Nice To Haves

Cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.

Responsibilities

Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
Responsible for end-of-the-night bank deposits and nightly product inventory counts when closing.
Ensure the store is set up properly and ready to receive orders upon time of open.
Foster and project a sense of urgency with each and every order.
Ensure the store is running according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that mirror the needs of the business.
Create and maintain an employee schedule based upon labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Handle dispute resolution and ensure unhappy customers become returning customers.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
Read and understand P&L ledger.
Uphold Domino's standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
Provide quality customer service to internal and external customers both over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.