General Manager

Algonquin Resort•Seattle, WA

7h•$160,000 - $185,000•Onsite

About The Position

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Requirements

Minimum 5 years of hospitality managerial experience, preferably within a full-service hotel environment.
Proven leadership, entrepreneurial, and decision-making skills.
Demonstrated experience overseeing Food and Beverage operations, including budgeting, service standards, staffing, cost control, and guest satisfaction.
Ability to interact and coach all levels of management & staff in a professional manner.
Experience in staff management: recruitment, training & motivation.
Background in the development & execution of business, marketing & sales plans & operating budgets.
Proven track record in revenue management, exceeding market share and sales targets.
Above-average proficiency/familiarity with computerized systems.
Ability to work within deadlines.
Familiarity with accounting principles.
Strong financial planning, revenue management, and organizational skills. Ability to analyze data and establish appropriate action plans.
Excellent time management, computational and analytical abilities, and keen attention to detail and accuracy.
Candidate must possess the skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues.
Must be a results-oriented, hands-on leader with high ethics, personal accountability, and a proven track record of being an exceptional communicator, coach, and mentor to ensure high performance and superior customer service delivery.

Responsibilities

Manage all aspects of the business.
Overall responsibility for the financial success of the property, including budgeting, forecasting, yield, and revenue management. Develop, prepare, execute and achieve financial goals.
Manage all sources of revenue. Maintain fair market share. The focus would be on maintaining established cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.
Responsible for the development and execution of business plans, including sales & marketing plans.
Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at a better-than-market yield ratio.
Oversee all aspects of Food and Beverage operations, including restaurants, bars, catering, banquets, and in-room dining. Ensure service excellence, efficient cost controls, quality assurance, and adherence to health and safety standards.
Collaborate with the Executive Chef and F&B leaders to develop menus, plan promotions, and maintain brand standards.
Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
Represent the hotel in the appropriate hotel, tourism, and business associations. Responsible for strong community involvement.
Create an environment that ensures 100% Guest Satisfaction.
Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests.
Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends, and variances, and be aware at all times of where the hotel stands against budget.
Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required.
Recruit, supervise, coach, discipline, and evaluate direct reports.
Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, and compliance with brand and legislative standards.
Any other tasks pertaining to this position as required or assigned.