General Manager

SERVPRO of Metairie•Kenner, LA

52d

About The Position

We are seeking a dynamic and experienced General Manager to lead daily operations, drive financial performance, and support continued growth across our organization. The ideal candidate is a strong leader who brings hands-on operational oversight, financial acumen, and a proven ability to mentor teams and build strong relationships with clients. Key Responsibilities

Requirements

5+ years of management experience; industry experience preferred (construction, restoration, service-based business, or similar).
High school diploma or GED
Strong financial and operational management skills.
Proven ability to lead teams, drive performance, and develop talent.
Excellent communication and problem-solving abilities.
Valid driver’s license and ability to travel locally for job site visits.
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Nice To Haves

Bachelor's degree level education highly preferred
IICRC certification (WRT and ASD, Master designation) highly preferred.

Responsibilities

Monitor and control labor, overtime, and project-related costs to meet budget targets.
Ensure accurate job costing, invoicing, billing, and documentation.
Oversee accounts receivable, collections, and overall budget adherence.
Increase revenue through growth in job volume, scope, and client satisfaction.
Participate in and support large-loss projects to ensure readiness and execution quality.
Ensure compliance with billing procedures, carrier/TPA requirements, and industry standards.
Support business development activities and foster positive client relationships.
Lead, mentor, and evaluate management and departmental teams.
Approve payroll, bonuses, staffing changes, and team structure adjustments.
Oversee recruiting, onboarding, training, and performance improvement processes.
Ensure HR, safety, and workplace policies are consistently followed.
Lead weekly leadership and departmental meetings to maintain alignment.
Balance workloads and staffing to meet operational demands.
Conduct regular job site visits to ensure quality, safety, and client satisfaction.
Monitor equipment, fleet maintenance, and operational performance metrics.
Provide weekly operational and financial updates to ownership.
Distribute meeting notes, follow-up items, and action plans across teams.
Promptly escalate critical issues or risks.
Maintain daily visibility across teams, including morning meetings and work areas.
Foster a culture of accountability, teamwork, and customer-first service.
Recognize team achievements and reinforce company values.
Represent the company brand professionally in all interactions.
Assist with other job roles in the business, as needed.
Maintain regulatory, safety, and brand compliance across all operations.
Ensure insurance requirements and risk controls are up-to-date and enforced.
Lead by example in promoting and enforcing safety standards and expectations.