General Manager

Marriott•Shepherdsville, KY

9d•$65,000 - $75,000•Onsite

About The Position

The Hotel General Manager is responsible for managing the overall operations of the hotel, including guest services, staff management, financial performance, and strategic planning. The role ensures high standards of service, operational efficiency, and compliance with company policies.

Requirements

2- 5 years of hotel management experience.
Leadership and team management
Financial management and budgeting
Revenue management
Customer service and guest relations
Problem-solving and decision-making
Communication and interpersonal skills
Sales and marketing knowledge
Conflict resolution
Time management and organization
Hotel Property Management Systems (PMS)
Revenue management tools
Microsoft Office Suite
Hotel accounting and reporting systems

Nice To Haves

Bachelor's degree preferred in Hospitality Management, Hotel Administration, Business Administration, or Tourism Management.

Responsibilities

Oversee daily hotel operations across all departments (front office, housekeeping, food & beverage, maintenance).
Ensure smooth functioning of all hotel services and facilities.
Maintain high standards of cleanliness, safety, and guest experience.
Ensure exceptional customer service and handle guest complaints or escalations.
Monitor guest feedback and implement improvements.
Maintain strong relationships with VIP guests and repeat customers.
Manage budgets, forecasts, and financial reports.
Monitor revenue, expenses, and profitability.
Implement strategies to maximize occupancy and revenue.
Recruit, train, supervise, and evaluate staff.
Foster a positive work environment and strong team culture.
Ensure staff adhere to company policies and service standards.
Collaborate with sales and marketing teams to increase bookings.
Develop promotional strategies and partnerships.
Monitor market trends and competitor activities.
Ensure compliance with local laws, regulations, and health & safety standards.
Maintain proper licensing and certifications.
Conduct regular inspections and audits.
Set long-term goals and business strategies.
Identify growth opportunities and operational improvements.
Report performance to owners or corporate management.
Oversee daily hotel operations.
Manage department heads and staff.
Develop budgets and control expenses.
Increase occupancy and revenue.
Ensure guest satisfaction and service quality.
Maintain compliance with health, safety, and labor regulations.
Coordinate sales, marketing, and community relations.
Monitor hotel performance metrics.