General Manager - Pest Control

EcoShield Workday•Louisville, KY

9d•$85,000 - $110,000•Onsite

About The Position

The General Manager is responsible for overall branch leadership, ensuring strong operational performance, financial accountability, regulatory compliance, and delivery of exceptional customer service. This role develops and supports employees, drives branch profitability, manages customer and employee escalations, and ensures alignment with company goals, policies, and standards.

Requirements

Bachelor’s degree in a related field or 2+ years of management experience in the pest control industry.
Must be 21 years of age or older.
Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role.
Earn and maintain state-required training and pest control licensing if applicable (provided).
High School Diploma or GED.

Responsibilities

Oversee daily branch operations and performance, ensuring alignment with business goals, sales targets, revenue budgets, and KPIs, while fostering a high-performance, inclusive, and accountable work environment.
Grow, train, and develop management and staff, ensuring all employees are well-versed in safety protocols, company policies, and procedures, with training records properly maintained.
Ensure branch compliance with local, state, and industry regulations, including licensing requirements, safety standards, and business laws.
Manage customer escalations, employee relations matters, and operational challenges, ensuring timely resolution while maintaining high service standards and customer satisfaction.
Handle escalated customer issues and incidents, uphold company service standards, and work to maximize branch profitability and overall performance.
Partner with regional leadership to execute company initiatives, support growth objectives, and drive continuous improvement within the branch.

Benefits

Weekly Pay
Paid sick and vacation time
10 company-paid holidays
Comprehensive benefits package including medical, dental, and vision options.
401(k) with a competitive match.
Access to the Employee Assistance Program (EAP).
Discounted pest control services for employees and their friends
Comprehensive Health Coverage – Medical, dental, and vision plans designed to fit your needs
Financial Well-Being – 401(k) with company match to help you plan for the future
Health Savings Options – HSA plans with tax advantages to maximize your healthcare dollars
Income Protection – Short- and long-term disability and life insurance options
Wellness & Mental Health Support – Employee Assistance Program and wellness resources
Flexible Care Access – Virtual care options for convenient, on-demand support
Growth & Stability – A company that invests in your long-term success