General Manager

Northland Properties•Toronto, ON

4d•Onsite

About The Position

Northland Properties, a 100% Canadian-owned company with over 50 years of experience in hotels, restaurants, resorts, sports, construction, and asset management, is seeking a General Manager for The Sutton Place Hotel Toronto. This role is a strategic leadership position overseeing all hotel operations to achieve business and financial goals. The General Manager will foster a highly engaged team environment focused on delivering exceptional guest experiences. The Sutton Place Hotel Toronto is an 118-room hotel located in the heart of the Toronto Entertainment District.

Requirements

A minimum of 5 years of experience in a hotel leadership role in a similar environment.
Understanding of what is required to provide exceptional guest service and consistency in product.
Strong technical knowledge of all areas of hotel and strata operations (Rooms, Revenue, Sales, Accounting, Human Resources, Security, Strata Corporation, Rental Pool Management).
Outstanding communication, problem-solving, and organizational abilities.
Proven ability to foster highly engaged work teams via Department Manager and Team Member development, accountability, and performance management, recognition, and reward programs.
Ability to work effectively and calmly under pressure in a fast-paced environment and balance multiple deadlines.
Skills in effective budgeting, long and short-term planning, forecasting, cost controls, and accurate/timely reporting.
Fine attention to detail.
Proficiency in current technology such as Microsoft Office and property management & control systems.
Must be legally entitled to work in Canada.

Nice To Haves

A degree/diploma in Business Administration and/or Hospitality Management programs.
Additional languages.

Responsibilities

Oversee all aspects of hotel operations in a strategic leadership role, ensuring achievement of business and financial goals.
Develop an environment that fosters a highly engaged team, motivated to provide consistently exceptional guest experiences.
Manage operating results including NOP, Guest & Team Member satisfaction.
Collaborate with the Revenue Management team to develop effective pricing strategies, balancing all factors and supporting the brand position in the local market.
Identify opportunities to grow occupancy, RevPAR, and market share.
Oversee and continually improve hotel daily operations and standards, ensuring adherence to company policies and procedures.
Troubleshoot issues to ensure timely and efficient solutions and communication for guest/employee satisfaction.
Maintain an open-door policy and liaise with Human Resources to create a fair and consistent environment with highly engaged team members.
Provide coaching, support, and development to hotel department leaders to ensure achievement of financial and operational goals and high levels of guest service and product quality.
Prepare, present, and achieve the hotel's annual Operating Budget and Capital Budget.
Ensure monthly financial outlooks, forecasting, and all other reports are on time, on target, and accurate.
Monitor departmental revenues and expenses to control costs and maximize profit.
Ensure full compliance with the hotel's operating controls.
Stay current with industry trends and competitive market positioning.
Support the hotel's Health & Safety Program, including emergency response procedures, Fire & Safety training, and the Certificate of Recognition (COR) Program.
Actively participate in the local community and build strong business relationships.
Perform other duties as required.

Benefits

Discounted Hotel Stays for Team Members and Family & Friends rates
25% discount at our restaurants for up to 6 people
Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Ongoing Employee events, incentives & recognition
Growth Opportunities - Career Advancement starts from Within
Dedicated Training Program
Employee Assistance Program (EAP) - Free mental Health Support, Legal & Financial Counselling
Refer a friend or family and earn money!
Group Life Insurance, Extended Health, Dental, Vision Care
Complimentary Stays
RRSP Matching
Milestone Rewards
Tuition Credit Program