General Manager

Arlo Williamsburg•Brooklyn, NY

1d•Onsite

About The Position

The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. Prepares budgeting, strategizing, planning, organizing and directing all hotel services, including front-of-house and back of house operations. The General Manager embodies the values of Arlo and is culture driven, monitoring the performance of the hotel through verification and analysis of the hotels guest satisfaction system and financial reports. They are proactive and initiate items required to remain aligned with the budget and goals, working directly with the Corporate Director of Operations to strategize on forecasting and budgets. This role requires a proactive, self-starter who can work well both independently and as part of a team, is comfortable being a change agent and creating a welcoming environment, and is confident with the ability to think clearly on their feet and under pressure. The General Manager loves to negotiate and create win-win situations for customers, owners, partners, and all operational team members alike.

Requirements

A minimum of 5 years previous General Manager experience in a hotel environment.
Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage.
Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.
Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
Proven ability to communicate professionally and tactfully in all interactions with guests and employees.

Responsibilities

Always treats guests with courtesy and respect in a variety of situations.
Displays honesty & integrity.
Conducts pre-shift meetings.
Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
Motivates, inspires and develops team members.
Create preventive maintenance programs for consistency of the product.
Ensures updated safe work environment.
Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
Builds strong partnerships with internal customers and outside vendors.
Possesses excellent communication and leadership skills and is a strong, creative problem solver both with Team members and third-party partners operating within the hotel.
Oversees and manages regional and cross-functional brand standards of the organization.
Partners with other senior management to discuss strategies, objectives, and obstacles in relation to standards.
Acts as a primary liaison between Company and the Brand’s franchising groups; ensures that quality control is maintained as it pertains to brand standards.
Evaluates the effectiveness of brand/management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations.
Monitors the performance of the hotel through verification and analysis of the hotels guest satisfaction system and financial reports.
Proactive and initiates items required to remain aligned with the budget and goals.
Works directly with the Corporate Director of Operations to strategize on forecasting and budgets.
Oversees and directs the daily operations for the Front Office, Maintenance, Housekeeping, Food & Beverage & Security departments for hotel.
Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
Directs, implements and maintains a service and management philosophy which serves as a standard to respective department heads and staff.
Designs and implements training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
In conjunction with the Asset Manager, develops and implements strategies to ensure seamless service delivery while maximizing revenue and management costs.
Develops and directs the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner.
Assists in leading Safety Committee initiatives and Security provisions.
Assists Ownership in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.