General Manager Moving and Storage

OneRelo Worldwide•Reno, NV

13d•Hybrid

About The Position

OneRelo Worldwide is seeking an experienced General Manager to lead our Reno operation. This leadership role is responsible for overseeing moving and relocation operations, developing high-performing teams, ensuring customer satisfaction, and driving business results. As General Manager, you will play a key role in operational excellence, employee development, safety compliance, customer experience, and financial performance while helping shape the future growth of our organization.

Requirements

Three (3) or more years of leadership experience in operations management, logistics, transportation, moving, warehousing, distribution, or related industries.
Experience leading and developing teams in a service-oriented environment.
Strong communication, problem-solving, and organizational skills.
Experience managing budgets, operational metrics, and business performance.
Proficiency with Microsoft Office and business management software.

Nice To Haves

Experience in the household goods, moving, storage, transportation, or relocation industry.
Familiarity with DOT compliance requirements.
Experience overseeing multi-department operations.

Responsibilities

Direct daily residential and commercial moving operations, including dispatch, scheduling, routing, and resource allocation.
Ensure efficient utilization of personnel, vehicles, equipment, and facilities.
Monitor operational performance and implement improvements to increase efficiency and service quality.
Recruit, onboard, coach, and develop drivers, movers, warehouse personnel, and administrative staff.
Establish performance expectations and provide ongoing feedback and support.
Foster a positive, safety-focused, and customer-centered workplace culture.
Oversee customer interactions from estimate through move completion.
Address escalated customer concerns and claims professionally and timely.
Promote service excellence and customer retention.
Manage operational budgets and monitor key financial metrics.
Review estimates, pricing, profitability, payroll, and operating expenses.
Identify opportunities to improve productivity, revenue, and margins.
Ensure compliance with applicable federal, state, and local regulations, including DOT requirements.
Lead safety initiatives, training programs, and risk-reduction efforts.
Maintain operational readiness of vehicles, equipment, and facilities.
Analyze key performance indicators (KPIs), including: Revenue and profitability, Customer satisfaction, Claims and damage ratios, On-time service performance, Labor utilization and productivity.
Partner with executive leadership to support business growth initiatives.