General Manager

Scottsdale•Scottsdale, AZ

20d•Onsite

About The Position

United Defense Tactical (UDT) in Scottsdale, AZ is seeking a General Manager to partner closely with the GM/Owner, support daily operations, drive team performance, and deliver exceptional experiences to our members—civilians, military, and law enforcement alike. You’ll help oversee Firearms Instructors running threat simulators and live-fire sessions, Front Desk Associates providing elite customer service, and Sales Representatives closing memberships. This is the perfect position for a rising leader who thrives in a fast-paced, mission-driven environment and wants to grow into full GM responsibility as we scale post-launch.

Requirements

4+ years of supervisory or assistant management experience in training facilities, fitness centers, hospitality, retail operations, or member-based services—firearms, tactical, or shooting range background is a strong advantage.
Proven ability to coach and motivate teams, hit performance goals, and maintain high standards under pressure.
Strong operational mindset: comfort with scheduling tools, CRM platforms, Microsoft Office/Google Suite, and basic data analysis to support decisions.
Excellent communication and conflict-resolution skills to handle diverse customers and team dynamics.
High energy, calm demeanor, and genuine passion for firearms safety, self-defense, and empowerment—relevant certifications (NRA, USCCA, AZPOST, etc.) or willingness to obtain them preferred.
Deep alignment with UDT values and readiness to “operate like world-class in all you do.”

Responsibilities

Collaborate with the Owner on full facility oversight: daily operations, scheduling, inventory control, compliance, and maintaining a safe, spotless, world-class environment.
Directly support and coach department leads—Firearms Instructors (threat-based simulators, force-on-force, live-fire ranges), Front Desk Associates (customer check-ins, reservations, billing), and Sales Representatives (membership demos, tours, CRM updates).
Help drive key performance metrics: revenue targets, membership growth, class fill rates, customer satisfaction scores, and retail/training upsell opportunities.
Step in to manage peak periods, resolve escalated customer issues, and ensure seamless execution of training sessions, facility tours, and sales presentations.
Maintain rigorous safety standards and protocols across all simulator, force-on-force, and live-fire activities—keeping every participant secure and confident.
Assist with administrative systems: CRM management, class/seminar scheduling, performance reporting, and process improvements to keep operations efficient and scalable.
Represent UDT with positivity and professionalism—delivering white-glove service that turns first-time visitors into lifelong empowered defenders.