General Manager

1-800-GOT-JUNK? • Grand Rapids, MI

13d • $75,000 - $85,000 • Onsite

About The Position

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.
Position: General Manager
Location: Grand Rapids, MI
Pay Range: $75,000- $85,000 total compensation

Requirements

• Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
• Proven experience in a leadership role, preferably in the waste management, logistics, or service industry.
• Strong business acumen, strategic thinking, and decision-making skills.
• Demonstrated ability to lead and inspire teams, drive results, and foster a culture of innovation and continuous improvement.

Responsibilities

• Provide strategic direction and leadership to the organization in alignment with the company's mission, vision, and values.
• Develop and implement strategic plans, policies, and initiatives to drive business growth, profitability, and sustainability.
• Oversee day-to-day operations, including logistics, fleet management, scheduling, and customer service, to ensure operational efficiency and excellence.
• Optimize processes, workflows, and procedures to improve productivity, quality, and customer satisfaction.
• Train, mentor, and lead a high-performing team of front line teammates to deliver exceptional results and customer experiences.
• Foster a culture of collaboration, accountability, continuous learning, and professional development within the organization.
• Address customer concerns, feedback, and inquiries in a timely and effective manner.
• Ensure compliance with regulatory requirements, safety standards, and company policies to mitigate risks and liabilities.
• Develop and execute marketing strategies, promotional campaigns, and sales initiatives to attract and retain customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager