General Manager

JINYA HOLDINGS INC•Los Angeles, CA

19d•$80,000 - $85,000•Onsite

About The Position

Mikan Bakery is a Japanese-inspired artisan bakery dedicated to bringing authentic, high-quality baked goods and exceptional hospitality to our communities. We focus on craftsmanship, consistency, and innovation while creating a warm and welcoming environment for our guests. As we continue to grow, we are seeking an experienced General Manager to lead the successful operation of our second location. This role is ideal for a hospitality professional with strong bakery, café, or restaurant management experience and a proven track record in new store openings, team development, and operational excellence. The General Manager is responsible for the overall leadership and performance of the bakery. This individual will oversee daily operations, drive sales growth, maintain product quality standards, develop team members, and ensure an outstanding guest experience. The ideal candidate has experience opening and scaling bakery, café, or restaurant concepts and can effectively manage both front-of-house and production operations. The General Manager serves as the culture leader of the bakery and is responsible for building a high-performing team while maintaining operational efficiency and profitability.

Requirements

Minimum 3 years of management experience in a bakery, café, restaurant, or hospitality environment.
Previous bakery, café, or artisan food service experience strongly preferred.
New store opening experience highly preferred.
Demonstrated leadership experience in building, developing, and managing high-performing teams.
Excellent verbal and written communication skills with strong organizational and multitasking abilities.
Ability to work alongside team members in a fast-paced environment and lead by example.
Strong problem-solving and decision-making skills under pressure.
Experience with inventory management, ordering, cost control, and labor management.
Ability to analyze sales performance and operational metrics to drive business results.
Proficiency in POS systems, scheduling software, and Microsoft Office Suite (Excel, Word, Outlook).
Strong attention to detail and commitment to operational excellence.
Ability to effectively coach, motivate, and develop team members.
Exceptional interpersonal skills with a high level of integrity, professionalism, and accountability.
Experience working in a multicultural and diverse workplace environment.
Ability to communicate effectively with guests, team members, vendors, and corporate leadership.
Ability and willingness to work flexible hours, including early mornings, evenings, weekends, and holidays as business needs require.
High School Diploma or equivalent required.
Minimum 3 years of progressive management experience in a bakery, café, restaurant, or hospitality operation.
Proven experience in staff development, scheduling, budgeting, and operational management.
Ability to read, write, and communicate effectively in English.
Must possess all required local, state, and federal certifications related to food handling and food safety regulations.

Nice To Haves

Previous experience opening new restaurant, bakery, or café locations strongly preferred.
Multi-unit management experience is a plus.
Associate's or Bachelor's degree in Hospitality, Business Management, Culinary Arts, or a related field is preferred.
Japanese language skills are a plus.
ServSafe Manager Certification (or equivalent) preferred.
Bilingual English/Japanese or English/Spanish is a plus.
Occasional travel may be required for: New store opening support. Training and development programs. Leadership meetings. Company events and operational projects. Future multi-unit operational support as the company grows.

Responsibilities

Lead all aspects of new store opening activities, including staffing, training, operational setup, and launch execution.
Establish operational systems, procedures, and best practices for sustainable growth.
Collaborate with ownership and corporate leadership on expansion initiatives and future growth opportunities.
Identify operational improvements and implement strategies to maximize efficiency and profitability.
Oversee daily bakery operations, ensuring exceptional guest service and product quality.
Maintain bakery standards for cleanliness, organization, food safety, and brand presentation.
Monitor inventory levels, ordering, receiving, and cost controls.
Ensure compliance with all health department regulations and food safety requirements.
Manage opening and closing procedures and serve as the primary key holder.
Recruit, hire, train, and develop team members.
Create a positive and professional workplace culture focused on accountability, teamwork, and hospitality.
Conduct performance evaluations and provide ongoing coaching and development.
Manage scheduling, labor costs, and staffing levels to support business needs.
Develop future leaders within the organization through mentorship and training.
Drive sales growth through operational excellence, guest engagement, and community involvement.
Manage labor, food, and operating costs to achieve financial goals.
Review daily, weekly, and monthly financial reports and implement corrective actions as needed.
Ensure accurate cash handling, reporting, payroll review, and administrative compliance.
Create a welcoming environment that consistently exceeds guest expectations.
Address guest feedback and resolve concerns professionally and efficiently.
Foster a hospitality-focused culture throughout the bakery.
Ensure team members possess strong product knowledge and can effectively communicate offerings to guests.
Work closely with bakery production teams to ensure consistency, quality, and efficiency.
Maintain production schedules and support forecasting based on sales trends.
Ensure proper handling, storage, and presentation of all bakery products.
Support menu development and seasonal product launches when needed.