General Manager(05512) - 4502 N Roxboro St.

Domino's Franchise•Durham, NC

15h•Onsite

About The Position

The General Manager is responsible for overseeing total store operations, leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves fostering a sense of urgency, maintaining operational standards, managing staffing and scheduling, handling financial responsibilities like bank deposits and inventory counts, and ensuring excellent customer service. The General Manager also plays a key role in training, promoting products, and upholding company standards.

Requirements

Pass Background check.
At least 1 year of prior GM restaurant experience.
Ability to speak and write clearly.
Comprehension of using a computer-based order entry system.

Nice To Haves

Cross-training for preparing products and ingredients.
Cross-training for closing and opening procedures.
Cross-training for operating pizza oven.
Cross-training for properly boxing products for delivery or carryout.

Responsibilities

Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
Responsible for end-of-the-night bank deposits.
Responsible for doing a nightly product inventory count.
Ensure the store is set up properly and ready to receive orders upon time of open.
Foster and project a sense of urgency with each and every order.
Ensure the store is running according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that mirror the needs of business at any point of the day.
Create and maintain an employee schedule based upon labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Handle dispute resolution and ensure every unhappy customer is a returning customer.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
Read and understand P&L ledger.
Uphold Dominos standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
Provide quality customer service to internal and external customers both over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.