General Manager

HOTWORX•Guilderland, NY

7d•Onsite

About The Position

The General Manager is responsible for the overall sales, operations and performance of the HOTWORX Guilderland studio. This is a hands-on leadership position for someone who enjoys connecting with people, developing a team and working toward measurable goals. The ideal candidate is outgoing, organized, dependable and comfortable leading from the front. You will be expected to generate leads, sell memberships, build relationships within the community and hold the team accountable for delivering excellent results.

Requirements

Previous management, sales, fitness, hospitality or customer-service experience preferred
Proven ability to lead a team and achieve sales goals
Strong communication, organization and follow-up skills
Confident speaking with prospective members in person and by phone
Comfortable with outbound sales, community networking and business development
Ability to coach employees, set expectations and hold the team accountable
Positive, professional and dependable
Comfortable using scheduling, membership-management and point-of-sale technology
Available to work a flexible 40-hour schedule, including some evenings and weekends
Passion for fitness, wellness and helping others achieve their goals

Responsibilities

Lead all daily operations of the HOTWORX Guilderland studio
Recruit, train, schedule, motivate and manage studio staff
Create a positive, energetic and results-focused team culture
Meet and exceed monthly membership, revenue, retention and retail goals
Respond to leads quickly and consistently through calls, texts and emails
Conduct studio tours, explain the benefits of HOTWORX and close membership sales
Manage presale and grand-opening efforts for the new Guilderland location
Develop relationships with local businesses, schools, organizations and community partners
Organize outreach events, lead-generation opportunities and studio promotions
Build and manage referral, ambassador and member-engagement programs
Monitor member satisfaction and respond professionally to questions or concerns
Reduce cancellations by maintaining consistent member communication and engagement
Oversee billing follow-up, membership documentation and account accuracy
Maintain a clean, safe, organized and welcoming studio environment
Manage inventory, retail displays and product sales
Track key performance indicators and provide regular performance updates to ownership
Ensure all HOTWORX policies, procedures and brand standards are followed