General Manager

Everstory Partners•Detroit, MI

13h•$90,000 - $110,000•Onsite

About The Position

This opportunity is unlike any other. As General Manager of Woodlawn Cemetery, you won't simply oversee business operations — you'll serve as the steward of one of Detroit's most treasured historic landscapes. Since 1895, Woodlawn has been a place where generations of Detroit families have honored loved ones while preserving the stories that shaped the city itself. Its beautifully maintained grounds are the final resting place of iconic leaders, innovators, artists, entrepreneurs, and public servants whose legacies continue to define Detroit, including Rosa Parks, the "Mother of the Civil Rights Movement," and the legendary Aretha Franklin, the "Queen of Soul." We're looking for a leader who believes that cemeteries are more than places of remembrance — they are places where history, community, and legacy come together. The ideal candidate has a genuine appreciation for Detroit's rich culture, resilience, and future, and understands the privilege of serving families in a location that represents so much to the city. If you're energized by leading people, preserving an important community landmark, and making a lasting impact on the families who trust us every day, this is an opportunity to lead with purpose in one of Detroit's most significant institutions. At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

Requirements

Strong combination of business operations, quality, continuous improvement, process development and management experience to provide unique business solutions.
Ability to establish and maintain trust with all stakeholders customers, business partners, investors, and coworkers will be key in this essential role.
Experienced in developing effective methods of handling location issues including internal and external customer complaints and issues.
Excellent customer service skills.
Experience leading and developing teams high performing teams.
Prior experience managing multiple departments within multiple locations.
Consistently practice a pro-active approach, understanding urgency and prioritizing getting tasks appropriately.
Excellent oral and written communication skills.
Bachelors degree in business in Business or related; or equivalent professional experience
Minimum five (5) years of experience in management and personnel supervision.
Prior experience with client-facing service operations with a strong track record of process/operations field leadership and experience running complex operations of varied workflows and disciplines
General understanding of basic accounting principles; specifically, budgeting procedures.
Must possess a valid driver’s license and access to a personal vehicle. Mileage reimbursement is provided for travel associated with job duties.

Nice To Haves

Previous Cemetery/Funeral Home Management experience is strongly preferred.

Responsibilities

Be responsible to take full ownership of all aspects of your portfolios daily operations, including full P&L responsibility in order to facilitate growth within your markets.
Achieve or exceed budgeted sales and profit levels. Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Takes a proactive approach to correct any deviation from financial budgets and performance.
Act as an example of excellent customer service standards for internal and external customers by taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution to complaints or problems.
Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines.
Facilitate weekly managers meeting to review staffing, development, and training needs and discuss operating and sales plans, objectives and results.
Proactively recruit, hire, train and retain in accordance with companys standards, programs and materials.
Write and conduct timely performance reviews, create individual development plans, and provide regular follow up to ensure completion of goals. Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives
Manage merchandise and property inventory for each location within designated portfolio.
Influence and manage relationships with vendors to ensure effective partnership in addressing needs for location or customers.
Ensures compliance with workplace health and safety standards and plans
Select and purchase all necessary material for operations within budgetary guidelines using approved vendors.

Benefits

Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue
Medical, Dental, Vision, Life, AD&D and STD Insurance
Tuition Reimbursement
Anniversary Award for each year of service
Career Advancement and Training - Aspiring Managers Program
Everstory Cares - Employee Assistance Fund
Legend Award Program
Funeral and Cemetery Benefits
Employee Referral Bonus
401k with Company Match